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- Tasks: Lead and develop multi-account operations, ensuring excellence and growth across BPO portfolios.
- Company: Join a dynamic team at ArvatoConnect, a leader in business process outsourcing.
- Benefits: Enjoy a competitive salary, performance bonuses, private medical cover, and flexible family leave.
- Why this job: Make a real impact by driving innovation and operational excellence in a high-stakes environment.
- Qualifications: Proven BPO leadership experience with strong financial acumen and client relationship skills.
- Other info: Be part of a senior leadership team shaping strategy and driving growth.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking a BPO Operations Director, to lead and develop a multi-account environment across both Public and Private-sector clients. This is a high-impact leadership role, accountable for operational performance, client outcomes, and commercial delivery across a BPO portfolio. The role focuses on building and sustaining deep, long‑term client relationships, fulfilling all contractual commitments, overseeing the assigned P&L as the accountable business owner, and identifying and maximising opportunities for organic growth.
You will operate as a key member of the senior leadership team, partnering closely with executive stakeholders to shape strategy, drive growth, and ensure consistent, high-quality delivery across all BPO accounts. You will take full ownership of a portfolio of BPO accounts, balancing operational excellence with strategic growth and transformation.
- Own and deliver P&L performance across a multi-client BPO portfolio.
- Ensure operational excellence and governance, delivering against SLAs, KPIs, and regulatory requirements (including FCA and OFCOM).
- Embed transformation and innovation, leveraging AI, automation, and digital solutions to enhance efficiency and scalability.
- Lead and develop senior operational leaders, building a high-performing, accountable structure.
- Provide continuity of operational leadership when required, ensuring stability, pace, and performance.
We are looking for a commercially astute, strategically minded BPO leader with the credibility to operate at scale and influence at executive level.
- Strong demonstrable BPO and Technical leadership experience, with proven success operating across both Public and Private sector clients.
- Demonstrated ownership of multi-account operations with full P&L accountability.
- Proven experience shaping and negotiating high-value commercial deals.
- Experience building and managing C-suite client relationships.
- Proven ability to lead transformation, turnaround, and continuous improvement initiatives.
- Commercial expertise.
We offer a reward package designed to support and recognise senior leadership, including a performance‑related bonus, company pension, private medical cover, and access to a broad range of wellbeing, lifestyle, and flexible enhanced family leave benefits.
Director of Business Operations (Permanent) in Bradford employer: ArvatoConnect
Contact Detail:
ArvatoConnect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Business Operations (Permanent) in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your achievements and how they relate to the job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend reiterating your enthusiasm for the role and how you can contribute to their success.
We think you need these skills to ace Director of Business Operations (Permanent) in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Business Operations role. Highlight your experience in BPO and any leadership roles you've held, especially those that demonstrate your ability to manage P&L and client relationships.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use specific examples from your past experiences that showcase your strategic mindset and operational excellence.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Quantify your successes where possible, like improvements in operational efficiency or client satisfaction scores.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ArvatoConnect
✨Know Your Numbers
As a BPO Operations Director, you'll need to demonstrate your financial acumen. Brush up on P&L statements and be ready to discuss how you've managed budgets in the past. Be specific about the results you've achieved and how they align with operational excellence.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead teams and drive performance. Prepare anecdotes that illustrate how you've developed senior leaders and fostered a high-performing culture in previous roles.
✨Understand the Client Landscape
Familiarise yourself with the public and private sector clients relevant to the company. Be prepared to discuss how you would build and sustain long-term client relationships, and share any experiences where you've successfully navigated complex client dynamics.
✨Embrace Innovation
The job description mentions leveraging AI and digital solutions. Think about how you've implemented innovative strategies in your past roles. Be ready to discuss specific technologies or processes you've used to enhance efficiency and scalability in operations.