Arvato in Swansea is seeking an Operations Manager to lead performance in a fast-paced contact centre. You will manage Team Managers to drive customer, people and regulatory outcomes, aligning with client priorities and internal support teams.
You'll use data and insights to identify issues, coach leaders, and implement improvements that boost efficiency, quality and customer experience while ensuring compliance and contractual obligations are met.
#J-18808-Ljbffr
Senior Contact Centre Operations Leader in Swansea employer: Arvato
Arvato offers a dynamic work environment at its Hams Hall site in Birmingham, where innovation and collaboration are at the forefront of our operations. As an IT Project Lead, you will benefit from a supportive culture that prioritises employee growth through continuous learning opportunities and a commitment to delivering impactful projects for major brands. Join us to be part of a team that values your contributions and fosters a sense of community while working on exciting IT and business change initiatives.
