Quality Manager in Stockton-on-Tees

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship, promoting first-class media content and innovative service solutions that inspire customers around the world.

Salary: Up to £53,000

Location: East Midlands Gateway/ Kings Norton, Birmingham

Hours: 40 hours per week, Monday to Friday

Are you passionate about delivering high-quality services and driving continuous improvement? We are looking for a Healthcare Quality Manager to join our growing Quality team at Arvato. In this role, you will take the lead on quality assurance across two key sites, ensuring compliance with healthcare standards while supporting operational excellence.

The Quality Manager is responsible for the day-to-day management of the Healthcare quality team and the Quality Management System (QMS). Understanding the Healthcare client's quality needs and requirements to develop effective processes to ensure agreements are adhered to and ensure continuous improvement. Fostering a culture of compliance to Good Distribution Practice (GDP), ISO 9001, and ISO 13485 to ensure product quality and patient safety.

Your tasks:

• Leading and managing a team to achieve and exceed quality results and SLAs.
• Day-to-day management of the Healthcare Quality team and the Quality Management System (QMS).
• Prioritise full compliance with GDP and ISO requirements to ensure Patient Safety and product quality.
• Support the Head of QA with the development, management, and maintenance of all elements of the Quality Management System (QMS) within Arvato.
• Act as a delegate for the 'Responsible Person' / named on the WDA (H) licence as a deputy.
• Host audits for client and regulatory bodies with support from the Responsible Person.
• Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
• Create a strong and effective working relationship with colleagues in all relevant operational and functional roles.
• Raise Quality and Compliance awareness across operational and non-operational teams and functions.
• Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
• Work with internal departments to collate information for the Annual Quality Review.
• Advise and assist all operational and non-operational departments on quality standards and regulatory requirements.
• Support business growth by advising and participating on healthcare projects from a Quality and Regulatory point of view.
• Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites.
• Review and agree Quality/Technical Agreements with Clients and Suppliers.
• Build and maintain an excellent working relationship with clients' counterparts and peer groups.
• Support the Arvato global Quality programme, document control, audits and ensuring KPIs are tracked and monitored.
• Be a participant in Global QA meetings and ensure global actions are tracked and completed on time.

Your profile:

• Experience in healthcare quality, governance, or compliance.
• Strong understanding of audit processes and regulatory frameworks.
• Ability to work across multiple sites - ie Kings Norton and Derby.
• The ability and desire to lead and motivate a team.
• Energetic and enthusiastic with a results-driven, continuous approach.
• Excellent communication and customer engagement skills.

What we offer:

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
• Pension contribution.
• A life assurance policy that pays out 4 x Salary.
• Employee Assistance Programme that provides confidential support, information, and advice.
• Employee Discount Scheme through Benefit Hub.
• Free Parking.