At a Glance
- Tasks: Manage client logistics queries and resolve issues with a solutions-focused approach.
- Company: Join Arvato, a leading global 3PL service provider in supply chain management.
- Benefits: Enjoy 25 days leave, pension contributions, life assurance, and employee discounts.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team.
- Why this job: Be the go-to person for clients and make a real impact in logistics.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.
Working at Arvato means: Together, we’re on it.
Location: Corby, Northamptonshire
Salary: up to £31,000
Contract: Permanent
Working Pattern: Monday–Friday 8.30-17.00
About the role
We’re looking for a Service Delivery Coordinator to join our growing Service Delivery team at our Corby site. This is a client-facing role where you’ll be responsible for managing and resolving day-to-day logistical queries and issues on behalf of our customers. You’ll be the person clients turn to when they need answers — whether that’s finding out where a shipment is, investigating a missing delivery, resolving a ticket or coordinating with our operational teams to get an issue resolved.
You’ll need to be organised, analytical and solutions-focused, with the confidence to investigate problems, communicate clearly with clients and work collaboratively with colleagues across the operation. No two days will be exactly the same. You’ll be managing multiple queries and priorities, ensuring our clients receive timely updates and that issues are followed through to resolution.
What you’ll be doing
- Act as a key point of contact for clients regarding day-to-day logistics and service queries.
- Manage and respond to client queries received through tickets, emails and other communication channels.
- Investigate shipment and delivery queries, including missing, delayed or incomplete deliveries.
- Track shipments and work with internal teams and transport partners to establish what has happened.
- Coordinate with warehouse, transport, inventory and operational teams to resolve client issues.
- Ensure tickets and queries are accurately recorded, updated and progressed through to resolution.
- Provide clients with clear, professional and timely updates.
- Identify recurring issues and highlight trends or potential service improvements.
- Escalate more complex issues appropriately and ensure they receive the required level of attention.
- Work to agreed service levels and prioritise workload according to urgency and client requirements.
- Maintain accurate records and ensure relevant systems are kept up to date.
- Support the wider Service Delivery team in maintaining strong client relationships and excellent service levels.
- Contribute to continuous improvement by identifying opportunities to improve processes and prevent recurring issues.
Qualifications
We’re looking for someone who enjoys solving problems and helping people, but who is also comfortable working with data, systems and operational teams. You will ideally have experience in a customer service, client services, logistics, transport, supply chain or service delivery environment.
You’ll need to be:
- Highly organised, with the ability to manage multiple queries and priorities.
- A confident communicator, both written and verbal.
- Comfortable dealing directly with clients and building positive working relationships.
- Naturally investigative — you’ll want to understand why something has happened rather than simply passing the problem on.
- Solutions-focused and able to take ownership of issues through to resolution.
- Comfortable working with tickets, emails, databases and operational systems.
- Able to remain calm and professional when dealing with urgent or challenging situations.
- A strong team player who can build effective relationships across different areas of the operation.
- Confident using Microsoft Office, particularly Outlook and Excel.
Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free Parking
Service Delivery Coordinator employer: Arvato
Arvato is an excellent employer, offering a vibrant work culture in Wellingborough where teamwork and innovation thrive. Employees benefit from competitive salaries, 25 days of annual leave, and ample opportunities for professional growth within the logistics sector. Join us to be part of a dynamic team that values your contributions and supports your career development in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Arvato and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Arvato!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Arvato keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Arvato:This is your chance to really connect with the team at Arvato. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Arvato
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Arvato.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Arvato that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Arvato. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
