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- Tasks: Lead a team to ensure smooth operations over weekends.
- Company: Join Bertelsmann, a global leader in media and services with 117,000 employees.
- Benefits: Enjoy flexible shifts, 25 days leave, pension contributions, and employee discounts.
- Why this job: Gain valuable experience in a dynamic environment while making an impact on operations.
- Qualifications: Experience with computerised systems and strong communication skills are essential.
- Other info: Flexible shift times between 6.00am and midday, perfect for students!
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship.
Salary: £15.41ph
Location: Hams Hall
Hours: 17-20 hours per weekend - flexible shift times offered. Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation over weekends. We offer flexible working with shift start times between 6.00am and midday with a choice of 8.5 or 10 hours shifts.
Your Tasks:
- Leading and managing a team to achieve and exceed SLAs
- Distributing work orders and ensuring the workload of the employees
- Steering, coordinating, and implementing processes as well as planning the daily business activities
- First point of contact for all process and technical faults and forwarding of reports to the involved departments
- Identifying issues or problems and initiating corrective measures and success control
- Ensuring SLA compliance
- Working in the SAP system
- Participating in resource planning (staff and infrastructure)
- Creating and evaluating reports
- Ensuring the quality and service level specifications
- People management activities
Your Profile:
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment an advantage
- Able to demonstrate reliability, good time management and organisation skills
- Good written and verbal communication
- Good numerical skills and record keeping skills
- Able to demonstrate excellent attention to detail
- Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
- Strong customer focus
We Offer:
- 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Treats
- Free car parking
Operations Supervisor (Weekend in Birmingham employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor (Weekend in Birmingham
✨Tip Number 1
Familiarise yourself with the operations of Bertelsmann and their various sectors. Understanding their business model and how your role as an Operations Supervisor fits into their overall strategy will help you stand out during discussions.
✨Tip Number 2
Highlight your experience in managing teams and ensuring compliance with SLAs. Be prepared to share specific examples of how you've successfully led a team in a similar environment, especially if it involved temperature-controlled settings.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've identified issues and implemented corrective measures. This will show your proactive approach and ability to take ownership of challenges.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Being able to convey complex information simply will be crucial when coordinating with your team and other departments.
We think you need these skills to ace Operations Supervisor (Weekend in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing teams and working with computerised systems. Emphasise any previous roles where you demonstrated strong organisational skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Supervisor role at Bertelsmann. Mention specific examples of how you've successfully led teams and managed workloads in past positions, aligning your experiences with the job description.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as good written and verbal communication, numerical skills, and experience in a temperature-controlled environment. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arvato
✨Understand the Company Culture
Before your interview, take some time to research Bertelsmann's values and culture. They emphasise creativity and entrepreneurship, so think about how your experiences align with these principles and be ready to discuss them.
✨Demonstrate Leadership Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your ability to motivate and guide others.
✨Showcase Your Problem-Solving Abilities
The role involves identifying issues and implementing corrective measures. Be prepared to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with SAP Systems
Since the job requires working in the SAP system, it would be beneficial to brush up on your knowledge of this software. If you have experience with similar systems, be ready to explain how you adapted to new technologies in the past.
