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- Tasks: Lead daily operations in healthcare, ensuring efficiency and strategic growth.
- Company: Join a dynamic team focused on delivering exceptional healthcare services.
- Benefits: Enjoy 25 days leave, pension contributions, and employee discounts.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Extensive operations experience in healthcare; strong leadership and analytical skills required.
- Other info: Work Monday to Friday, with a competitive salary and bonus structure.
The predicted salary is between 60000 - 90000 £ per year.
Salary c£75k + car allowance and bonus
Location: East Midlands & Kings Norton
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
We have an excellent opportunity for a Head of Operations to report to the Industry Director of Healthcare and will sit on the Leadership Team.
The Head of Operations is responsible for overseeing the day-to-day operations of the company, ensuring that the business runs efficiently and effectively. This role involves strategic planning, managing operational processes, and leading a team to achieve organisational goals.
Your tasks
Within the role, your responsibilities will include:
Providing leadership to deliver operational results that support the business goals
Support in shaping the operational strategy to achieve customer success
Identify and drive improvements and efficiencies across operations
Identify opportunities to enable growth across our customer portfolio by working alongside our Key Account Management teams
Headcount and Capacity planning to achieve maximum productivity and meet SLAs
Cost management and resource utilisation, including peak planning and new customer implementations.
Ensuring site compliance with all Security, H&S, and HR policy and procedures
Minimising customer complaints and ensuring all corrective actions are completed
Analysing and managing the P&L and pricing activities to ensure overall profitability, leading and preparing regular reports and business reviews with clients to discuss operational activities, establish work standards and processes, and analyse KPI, SLA, and Quality metrics.
Your profile
You will extensive experience in working within an operations environment within the Healthcare sector working across multiple sites with a multiple customer base.
Ideally, you will have experience within 3PL, 4PL, or freight forwarding with an understanding of cross-functional business processes, proven operational leadership skills, and comfortable in managing a diverse team.
Safety will be at the forefront of your mind, with a strong understanding of operational processes and capabilities, business process standardisation, and enabling technologies.
You will be a strong, concise communicator and be able to build internal and external relationships with stakeholders and customers. You will be a logical thinker with strong analytical skills that will enable you to feel confident in making decisions and be able to influence and lead the team.
What we offer
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Head of Operations - Healthcare employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Healthcare
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the healthcare operations sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the healthcare operations field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational improvements in previous roles. Highlight your experience in managing diverse teams and achieving customer success, as these are key aspects of the Head of Operations position.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to influence decision-making in past roles. This will demonstrate your ability to manage P&L and pricing activities effectively.
We think you need these skills to ace Head of Operations - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in operations within the healthcare sector. Focus on your leadership skills and any relevant achievements that demonstrate your ability to manage multiple sites and customer bases.
Craft a Compelling Cover Letter: In your cover letter, emphasize your strategic planning abilities and how you have successfully driven improvements and efficiencies in previous roles. Mention specific examples that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Clearly outline your operational leadership skills, analytical capabilities, and experience with P&L management. Make sure to mention your understanding of compliance with Security, H&S, and HR policies, as these are crucial for the role.
Showcase Communication Abilities: Demonstrate your strong communication skills by providing examples of how you have built relationships with stakeholders and customers. This will show that you can effectively lead a diverse team and influence decision-making.
How to prepare for a job interview at Arvato
✨Showcase Your Leadership Skills
As a Head of Operations, demonstrating your leadership capabilities is crucial. Prepare examples from your past experiences where you successfully led a team to achieve operational goals, especially in the healthcare sector.
✨Understand Operational Strategies
Familiarize yourself with operational strategies relevant to the healthcare industry. Be ready to discuss how you would shape and implement these strategies to enhance customer success and drive efficiencies.
✨Highlight Your Analytical Skills
Since the role involves analyzing P&L and KPI metrics, be prepared to discuss your analytical approach. Share specific instances where your analytical skills led to improved decision-making and operational outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in operations management and how you would address them, particularly in relation to compliance and customer satisfaction.
