Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and empower colleagues to deliver excellent customer service outcomes.
- Company: Join a market-leading automotive client focused on continuous improvement and employee development.
- Benefits: Enjoy 25 days holiday, exclusive discounts, life assurance, and a company pension scheme.
- Why this job: Be part of a supportive team culture that values diversity and personal growth.
- Qualifications: Experience in a contact centre is essential; passion for coaching and strong communication skills are a plus.
- Other info: This is an on-site role with fantastic facilities, including an on-site gym.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
The Customer Services Trainer will be responsible for supporting and empowering colleagues to deliver good outcomes to the customer base of our market-leading automotive client. This will be done through delivery of all customer service advisor operational training activity, including initial induction and ongoing training interventions, continuous improvement or quality lead / identified training needs analysis; new / changed process or product training and promoting the ongoing achievement of all annual mandatory training being completed on time.
Working with our clients training team to support them in achieving all their short and long terms business objectives whilst also delivering our own contractual quality and service delivery obligations.
* Please note this is an on site position, and there is no opportunity to work remotely.
What you’ll do:
- Identify training needs and knowledge gaps within the operation, working closely with Team Managers, Quality Analysts, and Senior Operations Managers to drive continuous improvement
- Collaborate with client training teams to support and contribute to the overall training strategy and the development of tailored training plans
- Enhance the team’s training portfolio by promoting company-wide development opportunities and targeted learning programs for employees and managers
- Partner with service delivery teams to plan, schedule, and monitor training courses, ensuring completion, collecting trainee feedback, and using insights to improve future sessions
- Regularly engage with operational leadership teams to support them in delivering bespoke training, learning interventions, and development initiatives
- Monitor training delivery quality through learner feedback and performance measures, taking action to continually improve outcomes and enhance the learner experience
- Create and deliver regular knowledge checks and assessments to ensure knowledge retention and successful training outcomes
What you’ll bring to the table:
- Strong demonstratable experience working in a contact centre environment, preferably within an FCA regulated setting
- Experience in creating training materials or using training tools/technology would be useful, but we’re open to different approaches
- A passion for coaching, supporting others, and driving results
- An understanding of training processes, procedures, or training administration would be an advantage
- Strong communication and facilitation skills
- Excellent Time Management and organisational skills
- Creative, energetic and a positive role model with commercial and business acumen
In return, we’ll offer you:
- 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year\’s Day) (Pro Rata)
- Excellent on the job training and on-going core skills development
- Life assuranceand access to a company pension scheme (after qualifying period)
- Exclusive staff discounts at holiday, leisure & other retailers,so you can buy and do the things you love for less
- An employee assistance programme to ensure your wellbeing
- A shuttle bus from the local train stations directly to our office
- Monthly employee-voted awards to recognise your achievements
- Unique career opportunities
- A chance to work as part of a great team in a rewarding role
- Fantastic facilities at our Datchet office including on-site gym
If youwant a role where you’re encouraged to be 100% you every day andyou\’re happy with the following final points, get in touch and apply today!
- Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce
#J-18808-Ljbffr
Customer Services Trainer employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Trainer
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding the specific challenges and trends in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the company, especially those in training or customer service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience in creating training materials or using training tools. Even if you haven't done this directly, think about transferable skills from previous roles that could apply, as this will show your adaptability and willingness to learn.
✨Tip Number 4
Highlight your passion for coaching and supporting others in your conversations. Share specific examples of how you've successfully helped colleagues or teams improve their performance, as this aligns perfectly with the responsibilities of a Customer Services Trainer.
We think you need these skills to ace Customer Services Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service training, particularly in a contact centre environment. Emphasise any specific achievements or projects that demonstrate your ability to identify training needs and improve outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coaching and supporting others. Mention how your skills align with the responsibilities of the Customer Services Trainer role, and provide examples of how you've successfully delivered training or improved processes in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and structure your application logically to demonstrate your organisational skills.
Highlight Continuous Improvement Initiatives: Discuss any experiences where you have contributed to continuous improvement in training or operational processes. This could include developing new training materials or implementing feedback mechanisms to enhance training delivery.
How to prepare for a job interview at Arvato
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training roles, especially in a contact centre environment. Highlight specific examples of how you've identified training needs and successfully delivered training programmes.
✨Demonstrate Your Coaching Passion
Express your enthusiasm for coaching and supporting others. Share stories that illustrate your ability to empower colleagues and drive results, as this role heavily relies on fostering a positive learning environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various training scenarios. Think of examples where you've adapted training materials or methods to meet the needs of different learners.
✨Understand the Company Culture
Research the company's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to a culture where everyone feels valued and supported, aligning with their mission to nurture all colleagues' aspirations.
