Customer Service Delivery Manager
Customer Service Delivery Manager

Customer Service Delivery Manager

Birmingham Full-Time 28800 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead customer service teams to ensure top-notch delivery and satisfaction.
  • Company: Join Bertelsmann, a global leader in media, services, and education.
  • Benefits: Enjoy flexible working options and exciting corporate perks.
  • Why this job: Be part of a dynamic culture that values innovation and social impact.
  • Qualifications: Looking for strong communication skills and a passion for customer service.
  • Other info: Opportunity to work with diverse teams across 50 countries.

The predicted salary is between 28800 - 42000 £ per year.

Company description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a…

Customer Service Delivery Manager employer: Arvato

Bertelsmann is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration across its diverse global operations. As a Customer Service Delivery Manager, you will benefit from extensive professional development opportunities, a supportive environment that values employee well-being, and the chance to make a meaningful impact in a leading media and services company. With a presence in around 50 countries, working at Bertelsmann provides unique advantages such as cultural diversity and the opportunity to engage with a wide range of industries.
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Contact Detail:

Arvato Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Delivery Manager

✨Tip Number 1

Familiarise yourself with Bertelsmann's diverse portfolio. Understanding their various sectors, such as media and education, will help you demonstrate your knowledge during interviews and show how your skills can contribute to their success.

✨Tip Number 2

Network with current or former employees of Bertelsmann. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Customer Service Delivery Manager role.

✨Tip Number 3

Prepare specific examples of how you've successfully managed customer service teams in the past. Highlighting your leadership skills and ability to improve service delivery will make you stand out as a candidate.

✨Tip Number 4

Stay updated on industry trends related to customer service and technology. Being knowledgeable about the latest tools and practices will show that you're proactive and ready to implement innovative solutions at Bertelsmann.

We think you need these skills to ace Customer Service Delivery Manager

Customer Relationship Management
Team Leadership
Conflict Resolution
Performance Management
Process Improvement
Communication Skills
Analytical Skills
Project Management
Stakeholder Engagement
Data-Driven Decision Making
Adaptability
Time Management
Empathy
Training and Development

Some tips for your application 🫡

Understand the Role: Take time to thoroughly read the job description for the Customer Service Delivery Manager position at Bertelsmann. Understand the key responsibilities and required skills, so you can tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service management or related fields. Use specific examples that demonstrate your ability to lead teams and improve service delivery.

Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the values and goals of Bertelsmann. Show enthusiasm for the role and explain why you are a great fit for their team.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Arvato

✨Research the Company

Before your interview, take some time to learn about Bertelsmann and its various divisions. Understanding their media, services, and education sectors will help you tailor your responses and show genuine interest in the company.

✨Prepare for Behavioural Questions

As a Customer Service Delivery Manager, you'll likely face questions about past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills and customer service expertise.

✨Showcase Leadership Skills

In this role, you'll need to demonstrate strong leadership abilities. Be ready to discuss how you've successfully managed teams, resolved conflicts, and improved service delivery in previous positions.

✨Ask Insightful Questions

At the end of the interview, take the opportunity to ask thoughtful questions about the company's culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.

Customer Service Delivery Manager
Arvato
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  • Customer Service Delivery Manager

    Birmingham
    Full-Time
    28800 - 42000 £ / year (est.)

    Application deadline: 2027-08-01

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    Arvato

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