Customer Service Advisor
Customer Service Advisor

Customer Service Advisor

North East Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Engage businesses through calls to promote apprenticeships and industry placements.
  • Company: Join Arvato, a leader in customer service solutions, based in Newcastle upon Tyne.
  • Benefits: Enjoy 28 days holiday, exclusive discounts, and life assurance.
  • Why this job: Make a real impact by supporting education and skills development while growing your career.
  • Qualifications: Must have Level 2 qualifications in Maths and English and excellent communication skills.
  • Other info: Flexible working hours and a commitment to diversity and inclusion.

The predicted salary is between 28800 - 43200 £ per year.

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Customer Service Advisor, Newcastle upon Tyne

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Client:

Arvato

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

59ff69afb272

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

The Role

An exciting opportunity has arisen to work on our Employer Outbound Team within the Department for Education Apprenticeships and Skills Team.

You will support the Department for Education by contacting businesses via outbound calls. These calls will be in relation to different products depending on business needs. These can be T Levels, Industry Placements, Apprenticeships, and/or any other product DfE would like to promote.

Your role will be to make employers and businesses aware of the different schemes and encourage them to consider using them. Highlighting the benefits of high-quality apprenticeships and industry placement programmes.

Business hours are 8am-6pm, with the team working from 9.00am – 5.30pm. There may be requirements to support in different areas of the campaign when necessary; therefore, a flexible attitude to working hours is essential.

Key Responsibilities and Accountabilities

  • Promote the adoption of high-quality apprenticeships and industry placements, aligning with performance goals, and offer clear guidance on apprenticeship funding.
  • Engage with decision-makers within businesses to highlight the benefits of apprenticeships and industry placements, delivering essential strategic messages.
  • Perform administrative duties and other relevant tasks, ensuring accurate information is recorded in appropriate IT systems.
  • Provide strategic skills support to organisations by informing them of key policy changes.
  • Adhere to established quality standards and maintain best practices.

Knowledge, Skills & Qualifications

  • Educated to at least Level 2, including Maths and English qualifications.
  • Experience of interacting with customers via telephone.
  • Excellent telephone manner with exceptional verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Listening skills and the ability to interact with employers and training providers in a professional and non-judgmental fashion.
  • IT literate, with strong keyboard skills and comfortable using a wide range of commercial software packages, for example Microsoft Office.

In return, we’ll offer you:

  • 28 days holiday (including 8 public/bank holidays).
  • Excellent on-the-job training and ongoing core skills development.
  • Life assurance and access to a company pension scheme (after qualifying period).
  • Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
  • An employee assistance programme to ensure your wellbeing.
  • Monthly employee-voted awards to recognise your achievements.
  • Unique career opportunities within this client partnership.

Still like what you see? If you want a role where you’re encouraged to be 100% you every day and you\’re happy with the following final points, get in touch and apply today!

  • The position is subject to an enhanced DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding requirements.
  • You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks.
  • You must be based in the UK.
  • You will need a quiet and comfortable ergonomic workstation when working remotely.
  • Full availability during 4-week training required, this will be on-site at Stockbridge House (NE1 2HJ).

Diversity & Inclusion Statement

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

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Customer Service Advisor employer: Arvato

Arvato is an exceptional employer located in Newcastle upon Tyne, offering a vibrant work culture that prioritises employee wellbeing and development. With 28 days of holiday, comprehensive training, and unique career opportunities within the Department for Education, employees are encouraged to thrive both personally and professionally. The company fosters a diverse and inclusive environment, ensuring every voice is heard and valued, making it a rewarding place to work.
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Contact Detail:

Arvato Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor

✨Tip Number 1

Familiarise yourself with the Department for Education's initiatives, especially around apprenticeships and industry placements. Understanding these products will help you engage effectively with businesses and demonstrate your knowledge during interviews.

✨Tip Number 2

Practice your telephone communication skills. Since this role involves outbound calls, being able to convey information clearly and confidently over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.

✨Tip Number 3

Showcase your flexibility and adaptability. The job description mentions a need for a flexible attitude towards working hours. Be prepared to discuss examples from your past experiences where you've successfully adapted to changing circumstances.

✨Tip Number 4

Highlight your IT skills, particularly with Microsoft Office. Being comfortable with various software packages is essential for this role, so be ready to discuss your proficiency and any relevant experiences using these tools in a professional setting.

We think you need these skills to ace Customer Service Advisor

Excellent Verbal Communication
Written Communication Skills
Customer Interaction Experience
Telephone Etiquette
Listening Skills
Team Collaboration
Independent Working
IT Literacy
Proficiency in Microsoft Office
Administrative Skills
Flexibility in Working Hours
Understanding of Apprenticeship Schemes
Sales and Promotion Skills
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or telephone interaction. Use keywords from the job description to demonstrate that you meet the qualifications.

Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully engaged with customers in the past and how you can promote apprenticeships effectively.

Highlight Relevant Skills: In your application, emphasise your IT literacy and experience with commercial software. Mention your ability to work independently and as part of a team, as well as your strong listening skills.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Arvato

✨Research the Company

Before your interview, take some time to learn about Arvato and their role in the Department for Education. Understanding their mission and values will help you align your answers with what they are looking for.

✨Practice Your Communication Skills

As a Customer Service Advisor, excellent verbal and written communication is key. Practise answering common interview questions clearly and confidently, focusing on your telephone manner and how you can engage with businesses effectively.

✨Show Flexibility and Adaptability

The job requires a flexible attitude towards working hours and tasks. Be prepared to discuss examples from your past experiences where you've successfully adapted to changing situations or taken on additional responsibilities.

✨Highlight Relevant Experience

Make sure to emphasise any previous experience you have in customer service or sales, especially if it involved outbound calls. Share specific examples of how you engaged with clients and promoted products or services.

Customer Service Advisor
Arvato
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  • Customer Service Advisor

    North East
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-28

  • A

    Arvato

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