At a Glance
- Tasks: Lead a dynamic team to ensure top-notch quality in healthcare services.
- Company: Join Arvato, a forward-thinking company dedicated to quality and compliance.
- Benefits: Enjoy 25 days leave, pension contributions, and free parking.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Make a real difference in healthcare quality while growing your career.
- Qualifications: Experience in healthcare quality and strong leadership skills required.
The predicted salary is between 53000 - 53000 € per year.
Salary: Up to £53,000
Location: East Midlands Gateway / Kings Norton, Birmingham
Hours: 40 hours per week, Monday to Friday
Are you passionate about delivering high-quality services and driving continuous improvement? We’re looking for a Healthcare Quality Manager to join our growing Quality team at Arvato.
Responsibilities:
- Leading and managing a team to achieve and exceed quality results and SLAs.
- People management activities.
- Day-to-day management of the Healthcare Quality team and the Quality Management System (QMS).
- Compliance First – prioritise full compliance with GDP and ISO requirements to ensure patient safety and product quality.
- Support the Head of QA with the development, management, and maintenance of all elements of the QMS within Arvato to ensure compliance with regulatory requirements and the company’s internal quality policies and meet customer expectations.
- Act as a delegate for the 'Responsible Person' / named on the WDA (H) licence as a deputy.
- Host audits for client and regulatory bodies with support from the Responsible Person.
- Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
- Create a strong and effective working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to client’s Quality Agendas.
- Raise Quality and Compliance awareness across operational and non-operational teams and functions in line with GDP and ISO requirements.
- Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
- Ensure the Quality KPI data for the Healthcare Quality and compliance for client and Arvato business review meetings is completed and where applicable presented in the assigned meetings.
- Work with internal departments to collate information for the Annual Quality Review and host the meeting with the Head of Quality.
- Advise and assist all operational and non-operational departments on quality standards and regulatory requirements and issues.
- Support business growth by advising and participating on healthcare projects from a quality and regulatory point of view.
- Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites and business units in conjunction with the rest of the Quality Management team and middle and senior management.
- Review and agree Quality/Technical Agreements with Clients and Suppliers, ensuring full compliance against these agreements.
- Build and maintain an excellent working relationship with client’s counterpart and peer groups, as well as with relevant regulatory and professional bodies.
- Support the Arvato global Quality programme – document control, audits and ensuring KPIs are tracked and monitored.
- Be a participant in Global QA meetings and ensure global actions are tracked and completed on time.
Qualifications:
- Experience in healthcare quality, governance, or compliance.
- Strong understanding of audit processes and regulatory frameworks.
- Ability to work across multiple sites – e.g. Kings Norton and Derby.
- The ability and desire to lead and motivate a team and have knowledge of Warehouse Management Systems.
- Energetic and enthusiastic, with a results-driven, continuous approach.
- Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer.
What We Offer:
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4x Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
Quality Manager in Birmingham employer: Arvato
At Arvato, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the East Midlands Gateway and Kings Norton areas. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, where quality and compliance are at the forefront of our operations. With competitive benefits such as generous annual leave, pension contributions, and a life assurance policy, we ensure that our team members feel valued and empowered to drive continuous improvement in healthcare quality.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare quality field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its quality management practices. Show us you’re not just interested in the role, but also in how you can contribute to their quality agenda.
✨Tip Number 3
Practice your answers to common interview questions, especially around compliance and quality standards. We want to see your passion for delivering high-quality services shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Quality Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Manager role. Highlight your experience in healthcare quality, governance, and compliance, and don’t forget to mention any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how your skills align with our mission at Arvato. Be sure to mention specific examples of how you've driven continuous improvement in previous roles.
Showcase Your Leadership Skills:As a Quality Manager, you'll be leading a team, so make sure to highlight your people management experience. Share examples of how you've motivated teams to achieve quality results and exceeded SLAs in your past positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Arvato
✨Know Your Quality Standards
Make sure you brush up on the key quality standards relevant to the role, like GDP and ISO requirements. Being able to discuss how these standards impact patient safety and product quality will show that you're serious about compliance.
✨Showcase Your Leadership Skills
As a Quality Manager, you'll be leading a team, so prepare examples of how you've successfully managed people in the past. Think about times when you motivated your team or improved processes, and be ready to share those stories.
✨Prepare for Audits
Since hosting audits is part of the job, it’s crucial to understand the audit process inside out. Familiarise yourself with common audit questions and think about how you would handle them. This will demonstrate your readiness to take on this responsibility.
✨Build Relationships
The role involves collaborating with various teams, so be prepared to discuss how you’ve built strong working relationships in previous roles. Highlight your communication skills and how you engage with different stakeholders to achieve quality goals.
