At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join Arvato, a leader in logistics with a focus on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the key link between clients and teams, driving improvements in service excellence.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31000 - 31000 £ per year.
Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer‑focused
Client Service Team Specialist to join our team in Corby.
In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Responsibilities
- Manage client relationships and act as a primary point of contact for service‑related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve client issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce client reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
- Previous experience in customer service, account management, service delivery, or a similar customer‑facing role.
- Excellent communication and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem‑solving mindset with keen attention to detail.
Qualifications
- Experience within logistics, distribution and warehousing or outsourcing environments is advantageous.
- Excellent communication and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem‑solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4 × Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
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Logistics- Client Service Team Specialist in Birmingham employer: Arvato
Arvato is an excellent employer, offering a vibrant work culture in Wellingborough where teamwork and innovation thrive. Employees benefit from competitive salaries, 25 days of annual leave, and ample opportunities for professional growth within the logistics sector. Join us to be part of a dynamic team that values your contributions and supports your career development in a rewarding environment.
