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- Tasks: Support operations and key account managers by managing daily performance and resolving issues.
- Company: Leading customer service provider in Birmingham with a focus on excellence.
- Benefits: 25 days annual leave, pension contributions, and employee assistance programmes.
- Why this job: Join a dynamic team and enhance your problem-solving and communication skills.
- Qualifications: Strong problem-solving abilities and experience with SAP WMS and Power BI.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider in Birmingham is seeking a Customer Service Delivery Specialist to support the operations team and key account managers. The role will involve managing daily performance, resolving issues, and creating detailed reports.
Candidates should have strong problem-solving abilities, excellent communication skills, and experience with tools like SAP WMS and Power BI.
Benefits include:
- 25 days of annual leave
- Pension contributions
- Employee assistance programs
Customer Service & Operations Specialist - Logistics in Birmingham employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Specialist - Logistics in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We should also think about specific examples from our past experiences that showcase our problem-solving skills and communication prowess.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with SAP WMS or Power BI, make sure to highlight that during interviews. We want to demonstrate how we can hit the ground running in this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Service & Operations Specialist - Logistics in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and operations. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and any relevant tools you've used, like SAP WMS or Power BI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've managed daily performance or resolved issues in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves working closely with key account managers, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or the clarity of your examples, we want to see that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Arvato
✨Know Your Tools
Familiarise yourself with SAP WMS and Power BI before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness for the job.
✨Showcase Problem-Solving Skills
Prepare specific examples of how you've resolved issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving abilities in action.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and professional.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain why you want to work there and how you align with their mission. This shows genuine interest and helps you stand out as a candidate who fits well within their team.
