At a Glance
- Tasks: Lead key accounts and develop innovative service solutions for clients.
- Company: Join Arvato Bertelsmann, a dynamic outsourcing partner with a focus on customer success.
- Benefits: Competitive salary, growth opportunities, and a fun, collaborative work environment.
- Other info: Be part of a global team with over 66,400 employees across 40 countries.
- Why this job: Shape the future of our business while making a real impact on client success.
- Qualifications: Experience in logistics, eCommerce, and proven people management skills.
The predicted salary is between 45000 - 50000 £ per year.
At Arvato Bertelsmann, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!
Here at Arvato Bertelsmann SCS UK, we are on a period of serious growth, and we want you to be part of the blueprint of our future. This is a position to the business, we want you to help mould, design and bring your expertise into the role and truly make it your own. The purpose of this highly visible role is to take responsibility for the delivery and development of new service solutions for key existing clients and new business wins.
You will be expected to consistently provide excellent customer service to clients, as well as clearly communicate client requirements and goals within the business to obtain support, resources and to ensure the quality-of-service delivery. Another key part of this role is the line management of Junior Account Managers.
We are looking for:
- Excellent working knowledge of warehouse and logistics operations including forward and reverse logistics
- Extensive market knowledge in eCommerce, consumer products and consumer technology markets
- Proven people manager, able to lead and develop their teams to meet strategic objectives
- Ability to extract meaningful data and prepare professional, business-focussed reports on the findings for senior management
- Experience of project management and implementation of physical distribution operations
- Ability to analyse results, identify and explain any variance from targets
Some primary Accountabilities and Deliverables:
- Commercial - Pricing and value for money
- Project Management – managing large scale new business introductions or significant client projects
- People Management – management and supervision of Junior Account Managers to meet personal and developmental objectives
- Performance & Service Quality - SLA adherence, KPI variance and Satisfaction Surveys
- Change Control – Managing changes in scope through the critical pilot phase and ongoing as the solution evolves
- Continuous Improvement – Identifying and presenting initiatives to improve the customer experience and or reduce costs
- BCDR – Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies
Our ideal candidate will also have fantastic communication skills both written and verbal, a keen eye for attention & detail, and the ability to work on own initiative and manage time effectively, including meeting deadlines/achieving targets.
If this sounds like your next role and you want to help mould our business, apply today! Salary between 45,000 - 50,000 Per Annum.
Key Account Manager in Birmingham employer: Arvato Systems
At Arvato Bertelsmann, we pride ourselves on fostering a dynamic work environment that champions customer success and employee growth. As a Key Account Manager in Birmingham, you'll not only lead and develop teams but also have the opportunity to shape innovative service solutions for our clients. With a commitment to continuous improvement and a culture that values creativity and fun, we offer competitive salaries, professional development opportunities, and the chance to be part of a rapidly growing organisation that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Arvato Systems and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Arvato Systems!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Arvato Systems keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Arvato Systems:This is your chance to really connect with the team at Arvato Systems. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Arvato Systems
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Arvato Systems.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Arvato Systems that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Arvato Systems. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
