Location: Corby, Northants Salary: Up to 31k Hours: 40 hours per week, Monday to Friday 08:30 17:00 Hybrid work rota 3 days onsite 2 remote Join Arvato as a Service Delivery Specialist! Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby. In this role, you ll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery. Your tasks * Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails. * Monitor service performance against agreed KPIs and SLAs. * Investigate and resolve customer issues efficiently and professionally. * Coordinate with operational and support teams to ensure smooth service delivery. * Analyse service data and identify opportunities for process improvement. * Produce customer reports and communicate performance updates. * Support continuous improvement initiatives and customer projects. Experience * Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential. * E...
Service Delivery Specialist- Logistics and Warehousing employer: Arvato SCM UK Ltd
Arvato UK is an exceptional employer for graduates looking to launch their IT careers, offering a dynamic work environment in Hams Hall, Birmingham. With a strong focus on employee development, you will benefit from comprehensive training, mentorship opportunities, and a supportive culture that encourages curiosity and problem-solving. Additionally, the company provides attractive benefits such as 25 days of annual leave, a pension contribution, and an Employee Assistance Programme, making it a rewarding place to grow your career.
