Quality Manager

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world.

Salary: Up to £53,000

Location: East Midlands Gateway/ Kings Norton, Birmingham

Hours: 40 hours per week, Monday to Friday

Are you passionate about delivering high-quality services and driving continuous improvement? We’re looking for a Healthcare Quality Manager to join our growing Quality team at Arvato. In this role, you’ll take the lead on quality assurance across two key sites, ensuring compliance with healthcare standards while supporting operational excellence.

The Quality Manager is responsible for the day-to-day management of the Healthcare quality team and the Quality Management System (QMS). Understanding the Healthcare client's quality needs and requirements to develop effective processes to ensure agreements are adhered to and ensure continuous improvement. Fostering a culture of compliance to ‘Good Distribution Practice’ (GDP), ISO 9001, and ISO 13485 to ensure product quality and patient safety.

Your tasks:

• Leading and managing a team to achieve and exceed quality results and SLAs.
• People management activities.
• Day-to-day management of the Healthcare Quality team and the Quality Management System (QMS).
• Compliance First - Prioritise full compliance with GDP and ISO requirements to ensure Patient Safety and product quality.
• Support the Head of QA with the development, management, and maintenance of all elements of the Quality Management System (QMS) within Arvato to ensure compliance with Regulatory requirements and the company’s internal quality policies and meet customer expectations.
• Act as a delegate for the 'Responsible Person' / named on the WDA (H) licence as a deputy.
• Host audits for client and regulatory bodies with support from the Responsible Person.
• Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
• Create a strong and effective working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to clients' Quality Agendas.
• Raise Quality and Compliance awareness across operational and non-operational teams and functions in line with GDP and ISO requirements.
• Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
• Ensure the Quality KPI data for the Healthcare Quality and compliance for client and Arvato business review meetings is completed and where applicable present these in the assigned meetings.
• Work with internal departments to collate information for the Annual Quality Review and host the meeting with the Head of Quality.
• Advise and assist all operational and non-operational departments (within their area of responsibilities) on quality standards and regulatory requirements and issues.
• Support business growth by advising and participating on healthcare projects from a Quality and Regulatory point of view.
• Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites and business units in conjunction with the rest of the Quality Management team and middle and senior management.
• Review and agree Quality/Technical Agreements with Clients and Suppliers, ensuring full compliance against these agreements.
• Build and maintain an excellent working relationship with their clients' counterpart and peer groups, as well as with relevant regulatory and professional bodies.
• Support the Arvato global Quality programme, document control, audits and ensuring KPIs are tracked and monitored.
• Be a participant in Global QA meetings and ensure global actions are tracked and completed on time.

Your profile:

• Experience in healthcare quality, governance, or compliance.
• Strong understanding of audit processes and regulatory frameworks.
• Ability to work across multiple sites - ie Kings Norton and Derby.
• The ability and desire to lead and motivate a team and have knowledge of Warehouse Management Systems.
• Energetic and enthusiastic with a results-driven, continuous approach.
• Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer.

What we offer:

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
• Pension contribution.
• A life assurance policy that pays out 4 x Salary.
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
• Employee Discount Scheme through Benefit Hub.
• Free Parking.