At a Glance
- Tasks: Manage logistics operations and optimise supply chain processes for seamless service delivery.
- Company: Join a dynamic team at Arvato, a leader in logistics solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Make a real impact by improving logistics efficiency and customer satisfaction.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a detail-oriented and proactive Logistics Support Specialist to join our team. The successful candidate will play a vital role in managing and optimising supply chain operations, ensuring seamless transportation, warehousing, and inventory management. This position offers an excellent opportunity for individuals with knowledge in logistics, warehousing and process optimisation to contribute to Arvato's efficiency and growth.
Duties Involved:
- Manage customer relationships and act as a primary point of contact for service-related queries.
- Handle carrier related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Your profile:
- Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
Logistics Support Specialist employer: Arvato SCM UK Ltd
Arvato is an exceptional employer that values detail-oriented individuals who thrive in a dynamic logistics environment. With a strong focus on employee growth and continuous improvement, we offer a collaborative work culture where your contributions directly impact our supply chain efficiency. Located in a vibrant area, our team enjoys not only competitive benefits but also the opportunity to engage in meaningful projects that drive both personal and professional development.
