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- Tasks: Support key account managers and operations teams to deliver exceptional client service.
- Company: Join Arvato, a global leader in media and services with a creative culture.
- Benefits: Enjoy 25 days leave, pension contributions, life assurance, and employee discounts.
- Why this job: Be the first point of contact for clients and make a real impact on their experience.
- Qualifications: Customer-focused, organised, and skilled in communication and analysis.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28000 - 40000 £ per year.
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship, promoting first-class media content and innovative service solutions that inspire customers around the world.
Salary: £34,068.06
Location: Corby
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
The role is instrumental in supporting the key account managers and our operations team in delivering the operational service to our clients. You’ll be the first point of contact for our clients, operations, and transport teams. Daily you will create reports for the clients which will include stock levels and shipment status, allowing the clients to deliver exceptional service to customers.
Your tasks:
- Managing daily operational performance and KPI achievement
- Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues
- Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
- Participate in monthly and quarterly client meetings, providing insight for all service-related matters
- Investigate and resolve any customer queries in line with their SLA
- Manage operational and transport performance for launch events
- Analyse information for weekly KPI reports and provide written investigation results and corrective action
- Analyse scheduled cycle count data and follow up actions in line with customer requirements and agreed process
- Maintain client-relevant performance reports including open orders, returns, and backlogs
- Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews)
- Provide operational data to support monthly invoicing processing
- Identify and record VAS tasks performed and ensure costs are captured
- Analyse client forecasting and highlight potential issues i.e. capacities or consumable volumes
- Ensure that all claims for loss or damage are administered in line with the published process
- Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities
Your profile:
- You’ll be customer-focused with a proactive approach to problem-solving
- Confident when dealing with complex multi-department situations
- Able to communicate effectively through both oral and written methods
- Highly organised with the ability to prioritise workload and deal with conflicting priorities
- Analytical skills with the ability to translate the information into an easy-reading format
- Good PC skills, including Microsoft packages, and has worked with SAP WMS and Power BI
- Excellent stakeholder management
What we offer:
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice
- Employee Discount Scheme through Benefit Hub
- Free Parking
Arvato is a trusted business outsourcing partner to the private and public sectors. We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives.
Customer Service Delivery Specialist in Corby employer: Arvato SCM UK Ltd
Contact Detail:
Arvato SCM UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Specialist in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Delivery Specialist in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Delivery Specialist role. Highlight relevant experience and skills that match the job description, like your ability to manage operational performance and communicate effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive problem-solving approach can benefit our team at Bertelsmann.
Showcase Your Analytical Skills: Since the role involves analysing data for KPI reports, be sure to mention any experience you have with data analysis tools or reporting. We love seeing how you can translate complex information into easy-to-read formats!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Arvato SCM UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bertelsmann and its various sectors. Understanding their media, services, and education focus will help you connect your skills to their needs, especially in customer service delivery.
✨Showcase Your Problem-Solving Skills
As a Customer Service Delivery Specialist, you'll need to tackle complex issues. Prepare examples from your past experiences where you've successfully resolved customer queries or improved operational performance. This will demonstrate your proactive approach.
✨Be Ready for Data Discussions
Since the role involves analysing KPIs and creating reports, brush up on your analytical skills. Be prepared to discuss how you’ve used data to drive decisions or improve processes in previous roles, especially with tools like SAP WMS and Power BI.
✨Practice Effective Communication
You'll be the first point of contact for clients, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on both verbal and written communication skills to ensure you come across as confident and organised.