Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support key account managers and resolve customer queries in a dynamic environment.
- Company: Join Bertelsmann, a global leader in media and services with a creative culture.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills, analytical mindset, and proficiency in Microsoft and SAP.
- Other info: Great career growth opportunities in a supportive team environment.
The predicted salary is between 30000 - 35000 £ per year.
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship, promoting first-class media content and innovative service solutions that inspire customers around the world.
Salary: £30,861.15
Location: Corby
Hours: 40 hours per week, Monday to Friday 8:30 – 17:00
The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/inventory or transport queries.
Your tasks:
- The first point of contact for all internal and external matters relating to the end customer experience.
- Support Key Account Management with queries relating to client performance.
- Investigate and resolve queries by liaising with our internal customers.
- Liaise with clients and respond to queries by client SLAs including liaison with other Arvato departments to resolve customer queries.
- Liaise with the end customers on booking slots and delivery dates.
- Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
- Support the operational team with overall process knowledge and customer requirements.
- Run and analyse daily reports, and then action any required investigations.
- Use the SAP system to extract data and support investigations and other reporting as and when required.
- Manage communication tools i.e., email folders, web portals, and ticketing systems to ensure response efficiency.
- Place orders for consumables for clients as and when required.
- Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected.
- Identify and report any service failures using the relevant system and record through agreed communication.
- Ensure that all claims for loss or damage are administered using the relevant system in line with the published process.
- Maintain required Transport documentation and files to ensure accurate revenue capture.
Your profile:
- You’ll be customer-focused with a proactive approach to problem-solving.
- Able to communicate effectively through both oral and written methods.
- Highly organised with the ability to prioritise workload and deal with conflicting priorities.
- Analytical skills with the ability to translate the information into an easy-reading format.
- Good PC skills, including Microsoft packages, and has worked with SAP WMS and Power BI.
- Excellent stakeholder management.
- Data entry skills with attention to detail.
What we offer:
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4 x Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
Customer Service Delivery Representative in Corby employer: Arvato SCM UK Ltd
Contact Detail:
Arvato SCM UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Representative in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bertelsmann and its various sectors. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with clients and internal teams, being clear and confident in your communication will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bertelsmann.
We think you need these skills to ace Customer Service Delivery Representative in Corby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Delivery Representative role. Highlight your relevant experience and skills that match the job description, especially your customer-focused approach and problem-solving abilities.
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Don’t forget to mention any experience you have with both oral and written communication, as it’ll show us you’re a great fit!
Be Organised and Detail-Oriented: Demonstrate your organisational skills by presenting your application neatly. Pay attention to detail in your writing, as this reflects the skills we’re looking for in managing queries and reports effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Arvato SCM UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bertelsmann and its various divisions. Understanding their operations, values, and recent news will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Delivery Representative, you'll need to demonstrate your customer-focused approach. Prepare examples from your past experiences where you've successfully resolved queries or improved customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage conflicting priorities or analyse data to make decisions. Practising these responses will help you feel more confident during the interview.
✨Familiarise Yourself with Relevant Tools
Since the role involves using SAP and other reporting tools, brush up on your knowledge of these systems. If you have experience with similar software, be ready to discuss how you used it to enhance efficiency or resolve issues.
