At a Glance
- Tasks: Build strong client relationships and drive commercial growth with strategic thinking.
- Company: Join Arvato, a leader in client relationship management with a focus on results.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact by leading teams and enhancing client satisfaction.
- Qualifications: Experience in account management and a passion for customer relationships.
The predicted salary is between 40500 - 49500 £ per year.
Location: Corby
Salary: Up to £60k
Hours: 40 hours per week, Monday to Friday 8:30 - 17:00
Hybrid: 3 days on site 2 remote
At Arvato we are seeking a Client Relationship Manager who can turn strong relationships into exceptional results. If you thrive on building client relationships, commercial growth and strategic thinking plus want to deliver a real impact, here’s your next move! We are seeking an experienced and proactive candidate to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking and a strong commitment to customer satisfaction.
Your Tasks
- Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability of your client account/accounts.
- Lead and develop a high-performing team dedicated to client success.
- Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance and client satisfaction surveys.
- Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed.
- Collaborate with internal stakeholders to support project management for new business introductions or client projects.
- Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions.
- Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed.
- Manage and resolve account escalations in a timely manner.
Experience
- Proven track record in customer account management, with a focus on resolving complaints and improving solutions.
- Background from manufacturing, logistics or distribution.
- Strong business acumen and strategic thinking abilities.
- Exceptional communication skills, both verbal and written.
- Demonstrated leadership experience, with a track record of developing and motivating teams.
- Customer-centric mindset with a passion for building and maintaining relationships.
Benefits
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4 x Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
Only candidates based in the UK and eligible to work in the UK are allowed.
Client Relationship Manager in Corby employer: Arvato SCM UK Ltd
Arvato UK is an exceptional employer for graduates looking to launch their IT careers, offering a dynamic work environment in Hams Hall, Birmingham. With a strong focus on employee development, you will benefit from comprehensive training, mentorship opportunities, and a supportive culture that encourages curiosity and problem-solving. Additionally, the company provides attractive benefits such as 25 days of annual leave, a pension contribution, and an Employee Assistance Programme, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arvato SCM UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arvato SCM UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arvato SCM UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Arvato SCM UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arvato SCM UK Ltd!
How to prepare for a job interview at Arvato SCM UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
