At a Glance
- Tasks: Build strong client relationships and drive commercial growth with strategic thinking.
- Company: Join Arvato, a dynamic company focused on client success and innovation.
- Benefits: Enjoy 25 days leave, pension contributions, life assurance, and employee discounts.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact by leading teams and enhancing client satisfaction.
- Qualifications: Experience in account management and a passion for customer relationships.
The predicted salary is between 55000 - 55000 £ per year.
Location: Corby
Salary: Up to £60k
Hours: 40 hours per week, Monday to Friday 8:30 - 17:00
Hybrid: 3 days on site, 2 remote
At Arvato we are seeking a Client Relationship Manager who can turn strong relationships into exceptional results. If you thrive on building client relationships, commercial growth and strategic thinking plus want to deliver a real impact, here’s your next move! We are seeking an experienced and proactive candidate to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking and a strong commitment to customer satisfaction.
Your Tasks
- Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability of your client account/accounts.
- Lead and develop a high-performing team dedicated to client success.
- Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance and client satisfaction surveys.
- Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed.
- Collaborate with internal stakeholders to support project management for new business introductions or client projects.
- Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions.
- Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed.
- Manage and resolve account escalations in a timely manner.
Experience
- Proven track record in customer account management, with a focus on resolving complaints and improving solutions.
- Background from manufacturing, logistics or distribution.
- Strong business acumen and strategic thinking abilities.
- Exceptional communication skills, both verbal and written.
- Demonstrated leadership experience, with a track record of developing and motivating teams.
- Customer-centric mindset with a passion for building and maintaining relationships.
Benefits
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4 x Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
Client Relationship Manager in Corby employer: Arvato SCM UK Ltd
At Arvato, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in Corby. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, pension contributions, and a supportive Employee Assistance Programme, ensuring our team members thrive both personally and professionally. Join us to make a meaningful impact while enjoying the flexibility of a hybrid working model and the opportunity to lead a high-performing team dedicated to client success.
