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For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations and exceed service level agreements.
- Company: Join Bertelsmann, a global leader in media, services, and education with 117,000 employees.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Why this job: Be part of a creative company that values innovation and offers growth opportunities.
- Qualifications: Experience with computerised systems and strong organisational skills are essential.
- Other info: Work in a dynamic environment at East Midlands Gateway with a competitive salary.
The predicted salary is between 34068 - 47695 £ per year.
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world.
Salary: £34,068.06
Locations: East Midlands Gateway
Hours: 40 hours per week
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
- Leading and managing a team to achieve and exceed SLAs
- Distributing work orders and ensuring the workload of the employees
- Steering, coordinating, and implementing processes as well as planning the daily business activities
- First point of contact for all process and technical faults and forwarding of reports to the involved departments
- Identifying issues or problems and initiating corrective measures and success control
- Ensuring SLA compliance
- Working in the SAP system
- Participating in resource planning (staff and infrastructure)
- Creating and evaluating reports
- Ensuring the quality and service level specifications
- People management activities
Your Profile
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment an advantage
- Able to demonstrate reliability, good time management and organisation skills
- Good written and verbal communication
- Good numerical skills and record keeping skills
- Able to demonstrate excellent attention to detail
- Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
- Strong customer focus
We Offer
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free car parking
Control Tower Supervisor employer: Arvato SCM UK Ltd
Contact Detail:
Arvato SCM UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Tower Supervisor
✨Tip Number 1
Familiarise yourself with SAP systems, as this role requires working within that software. Consider taking an online course or tutorial to boost your confidence and understanding of how to navigate and utilise SAP effectively.
✨Tip Number 2
Highlight your experience in managing teams and achieving SLAs during any discussions or interviews. Prepare specific examples of how you've successfully led a team in the past, focusing on your leadership style and the outcomes achieved.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for potential scenario-based questions. Think about common issues that arise in operations management and how you would address them, showcasing your ability to take ownership of challenges.
✨Tip Number 4
Research Bertelsmann's values and recent initiatives to align your responses with their company culture. Showing that you understand their commitment to creativity and entrepreneurship can set you apart as a candidate who truly fits their ethos.
We think you need these skills to ace Control Tower Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing teams and working with computerised systems. Use specific examples that demonstrate your ability to meet SLAs and manage workloads effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Control Tower Supervisor at Bertelsmann. Mention your understanding of the company's operations and how your skills align with their needs, particularly in people management and process coordination.
Showcase Relevant Skills: Emphasise your good written and verbal communication skills, attention to detail, and customer focus. Provide examples of how you've successfully managed issues or problems in previous roles, demonstrating your ownership and problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arvato SCM UK Ltd
✨Understand the Company Culture
Before your interview, take some time to research Bertelsmann's values and culture. They pride themselves on creativity and entrepreneurship, so be prepared to discuss how your own experiences align with these principles.
✨Demonstrate Leadership Skills
As a Control Tower Supervisor, you'll be leading a team. Be ready to share examples of how you've successfully managed teams in the past, focusing on how you achieved and exceeded SLAs.
✨Showcase Your Problem-Solving Abilities
The role involves identifying issues and implementing corrective measures. Prepare specific examples of challenges you've faced in previous roles and how you resolved them, highlighting your attention to detail and ownership of tasks.
✨Familiarise Yourself with SAP Systems
Since working in the SAP system is part of the job, it’s beneficial to have a basic understanding of how it works. If you have experience with similar systems, be sure to mention it during the interview.
