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For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations and exceed service level agreements.
- Company: Join Bertelsmann, a global leader in media, services, and education with 117,000 employees.
- Benefits: Enjoy 25 days annual leave, pension contributions, life assurance, and employee discounts.
- Why this job: Be part of a creative company that values entrepreneurship and offers growth opportunities.
- Qualifications: Experience with computerised systems and strong communication skills are essential.
- Other info: Work in a dynamic environment with a focus on quality and customer satisfaction.
The predicted salary is between 29000 - 38000 £ per year.
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship, promoting first-class media content and innovative service solutions that inspire customers around the world.
Salary: £34,068.06
Location: Corby
Hours: 40 hours per week, Monday to Friday
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks:
- Leading and managing a team to achieve and exceed SLAs
- Distributing work orders and ensuring the workload of the employees
- Steering, coordinating, and implementing processes as well as planning the daily business activities
- First point of contact for all process and technical faults and forwarding of reports to the involved departments
- Identifying issues or problems and initiating corrective measures and success control
- Ensuring SLA compliance
- Working in the SAP system
- Participating in resource planning (staff and infrastructure)
- Creating and evaluating reports
- Ensuring the quality and service level specifications
- People management activities
Your Profile:
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment an advantage
- Able to demonstrate reliability, good time management and organisation skills
- Good written and verbal communication
- Good numerical skills and record keeping skills
- Able to demonstrate excellent attention to detail
- Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
- Strong customer focus
We Offer:
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice
- Employee Discount Scheme through Benefit Hub
- Free car parking
Control Tower Operations Supervisor employer: Arvato SCM UK Ltd
Contact Detail:
Arvato SCM UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Tower Operations Supervisor
✨Tip Number 1
Familiarise yourself with SAP systems, as this role requires working within that software. Consider taking an online course or tutorial to boost your confidence and understanding of how to navigate and utilise SAP effectively.
✨Tip Number 2
Highlight your experience in managing teams and achieving SLAs during any discussions or interviews. Prepare specific examples of how you've successfully led a team in the past, focusing on your leadership style and the outcomes achieved.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for potential scenario-based questions. Think about common issues that arise in operations management and how you would address them, showcasing your ability to take ownership and implement corrective measures.
✨Tip Number 4
Since customer focus is crucial for this role, be ready to discuss how you've prioritised customer satisfaction in previous positions. Share specific instances where your actions directly improved service levels or resolved customer concerns.
We think you need these skills to ace Control Tower Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Control Tower Operations Supervisor role. Focus on your leadership abilities, experience with computerised systems, and any previous work in temperature-controlled environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Bertelsmann's operations and how your background makes you a perfect fit for the team. Mention specific examples of how you've successfully managed teams and improved processes in past roles.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and ability to manage workloads effectively. These are crucial for ensuring SLA compliance and smooth operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Arvato SCM UK Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Tower Operations Supervisor. Familiarise yourself with key tasks such as managing SLAs, coordinating processes, and using the SAP system. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As this position involves leading a team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully managed teams in the past, resolved conflicts, or improved team performance. This will highlight your ability to motivate and guide others.
✨Demonstrate Problem-Solving Abilities
The job requires identifying issues and implementing corrective measures. Prepare to discuss situations where you've encountered problems and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Attention to Detail
Given the importance of quality and service level specifications, be ready to provide examples that showcase your attention to detail. Discuss how you ensure accuracy in your work and how this has positively impacted previous roles. This will reassure the interviewer of your reliability.
