At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join Arvato, a leader in customer service excellence.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to innovate and improve processes.
- Why this job: Be the voice of the customer and drive real change in service quality.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby. In this role, you'll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Responsibilities
- Manage customer relationships and act as a primary point of contact for service‑related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Customer Service Delivery Specialist in Corby employer: Arvato Ltd
Arvato is an exceptional employer that prioritises outstanding customer experiences and fosters a collaborative work culture in Corby. With a strong focus on employee growth, we offer continuous training and development opportunities, ensuring our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact customer satisfaction and service excellence.
