Arvato Limited in Swansea is seeking an experienced Operations Manager to lead performance across a fast-paced contact centre, reporting to the Senior Operations Manager and coordinating with Workforce Planning, Quality & Training, and Operational Support.
You will drive KPI delivery, manage Team Managers, ensure regulatory compliance, and foster continuous improvement while maintaining strong client relationships and delivering high-quality customer outcomes.
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Hybrid Contact Centre Ops Manager – FCA Regulated employer: Arvato Limited
Arvato Limited is an exceptional employer that values its employees by offering a supportive work culture and a competitive salary package, including a generous Welsh speaking allowance. With a focus on employee growth and development, the company provides access to various benefits such as life insurance and a pension scheme, making it an attractive choice for those seeking meaningful and rewarding employment from the comfort of their own home.
