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For Companies At a Glance
- Tasks: Lead workforce planning, ensuring data-driven insights align with service performance and commercial goals.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that shapes workforce strategy and drives continuous improvement.
- Qualifications: Experience in workforce planning and strong analytical skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 p/a, with a discretionary annual 5% bonus
Location: Hybrid – Datchet (2 days a week of your choice at our office), parking available onsite
Contract: Full time, permanent
Future Shapers. Experience Makers.
The Role
We are looking for an experienced Workforce Planning Manager to provide strategic oversight, governance and assurance across workforce planning activity within Service Delivery. As a senior individual contributor, you will lead schedule reviews, challenge assumptions, and ensure workforce plans are credible, data‑led and fully aligned to service performance, contractual commitments and commercial objectives. Working collaboratively with Service Delivery, Finance, Commercial teams and clients, you will turn complex workforce information into clear, meaningful insight, identify risks and opportunities, and contribute to continuous improvement across forecasting, capacity planning, schedule efficiency and workforce strategy. If this sounds like a role where you could make a real impact, we’d love to hear from you.
Benefits Include
- Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
- Flexible Enhanced Family Leave Pay – We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period.
- Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
- Pension Scheme – 4% employee contribution matched by the company.
- Life Insurance – coverage of 4x your basic salary.
- 24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
- Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme.
- Vodafone Discount – Receive up to 15% off pay monthly plans for you and up to five friends or family members.
Key Responsibilities
- Workforce Planning Oversight & Governance - Provide strategic oversight and assurance of workforce plans, schedules and capacity models.
- Strategic Workforce Planning & Continuous Improvement - Monitor performance against workforce plans, identifying trends, risks and opportunities.
- Stakeholder & Client Engagement - Work closely with Service Delivery, Real Time, Finance, Commercial teams and clients.
- Commercial & Change Support - Provide strategic input into new business activity, service changes and scope growth.
Skills and Experience
This role will suit you if you:
- Have strong experience in workforce planning within a contact centre or similarly complex operational environment.
- Are comfortable working with data and workforce models.
- Prefer collaborative working, influencing outcomes through constructive challenge.
- Bring a balanced understanding of service delivery, commercial considerations and continuous improvement.
Minimum Criteria
- Demonstrable experience in workforce planning, capacity planning or WFM oversight.
- Experience reviewing forecasts, capacity models and schedules.
- Strong analytical and communication skills.
- Experience working with workforce planning systems (e.g. NICE, Genesys or equivalent).
- Highly developed stakeholder management skills.
- Strong commercial awareness.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day.
Workforce Planning Manager in Datchet employer: Arvato Limited
Contact Detail:
Arvato Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Planning Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. We love seeing candidates who take initiative!
We think you need these skills to ace Workforce Planning Manager in Datchet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workforce Planning Manager role. Highlight your relevant experience in workforce planning and how it aligns with our needs at StudySmarter. We want to see how you can make an impact!
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t forget to mention your experience with workforce models and any tools you've used. We love seeing how you turn complex data into clear insights, so give us some examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arvato Limited
✨Know Your Numbers
As a Workforce Planning Manager, you'll be dealing with data and forecasts. Brush up on your analytical skills and be ready to discuss specific metrics you've worked with. Prepare examples of how you've turned complex data into actionable insights.
✨Understand the Business
Familiarise yourself with the company's service delivery model and commercial objectives. Be prepared to discuss how your previous experience aligns with their goals and how you can contribute to continuous improvement in workforce planning.
✨Engage Stakeholders
This role requires collaboration with various teams. Think about how you've successfully engaged stakeholders in the past. Prepare to share examples of how you've influenced decisions through clear communication and constructive challenge.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to strategic workforce planning. Think about scenarios where you've had to assess risks and opportunities. Highlight your ability to align workforce plans with both operational needs and financial requirements.