At a Glance
- Tasks: Lead and develop training for customer service and sales teams in a dynamic environment.
- Company: Join ArvatoConnect, a forward-thinking company in automotive financial services.
- Benefits: Generous holiday, flexible family leave, health support, and exclusive discounts.
- Other info: Diverse and inclusive workplace that values every voice and promotes growth.
- Why this job: Shape the future of training while making a real impact on team performance.
- Qualifications: Experience in designing and delivering engaging training programmes in regulated environments.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid role based at our welcoming office in Datchet, SL3 9LL, just off the M4
Contract: Full-time, permanent
The Role: We’re looking for an experienced Training Manager to lead and develop the training function across a key automotive financial services account at ArvatoConnect. This is a fantastic opportunity for someone who is passionate about learning, capability development and operational excellence to shape the training experience for customer service and sales teams in a fast-paced, regulated environment. You’ll lead a team of Training Specialists and take ownership of how training is planned, delivered and continuously improved. You’ll work closely with operational leaders, subject matter experts and client stakeholders to ensure colleagues are equipped with the knowledge, skills and confidence they need to succeed, while making sure FCA, contractual and client requirements are fully embedded and evidenced.
What you’ll do:
- Lead and manage a team of Training Specialists, creating a high-performing, supportive and continuously improving training function.
- Act as the main point of contact for training-related queries and requirements, both internally and externally.
- Design, plan and deliver engaging training programmes, including induction, process, product, regulatory and soft skills training for new and existing colleagues.
- Continuously review and improve training content and delivery methods to reflect business priorities, client expectations, quality insights and regulatory requirements.
- Analyse operational, quality, customer satisfaction and learner performance data to identify training needs and opportunities for improvement.
- Embed strong coaching, observation and feedback practices to improve learner capability, confidence and performance.
- Ensure training materials, assessments and delivery approaches are aligned to FCA requirements, contractual obligations and internal governance expectations.
- Work closely with operational leaders, subject matter experts and client stakeholders to ensure training solutions remain current, relevant and effective.
- Recruit, onboard and develop new members of the training team as required.
- Evaluate the effectiveness of training interventions against agreed objectives and recommend improvements based on evidence and insight.
- Support onsite client engagement, including consultation on training updates, content changes and future learning needs where required.
- Maintain a strong understanding of the client’s products, services and customer environment to ensure training remains commercially relevant and operationally aligned.
What you’ll bring:
- Strong experience designing, delivering and continuously improving instructor-led training, induction and upskilling programmes for new and existing colleagues.
- Demonstratable experience of managing training plans, learner progress, trainer capability and training quality to ensure consistent delivery against business and client requirements.
- Experience working in a regulated environment (Financial Services), with the ability to translate policy, process and regulatory requirements into effective learning interventions.
- Strong understanding of adult learning principles, coaching methodologies and assessment approaches, with the ability to embed these into practical training solutions.
- Experience partnering effectively with operational leaders, subject matter experts, clients and key stakeholders.
- Strong digital capability, with confidence using Microsoft Office and other learning or operational systems.
- Experience of delivering classroom-based and onsite training within fast-paced service, contact centre, customer operations or similar environments.
Benefits Include:
- Generous Holiday Entitlement: 25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
- Flexible Enhanced Family Leave Pay – We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period.
- Pension Scheme: 4% employee contribution matched.
- Life Insurance: Cover of 4 x your basic annual salary.
- Health and Wellbeing Support: Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
- On-site gym & restaurant.
- Exclusive Discounts and Offers: Enjoy savings with leading brands via our MyRewards programme.
- Vodafone Discount: Receive up to 15% off pay monthly plans for you and up to five friends or family members.
Diversity & Inclusion Statement: It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.
Training Manager in Datchet employer: Arvato Limited
ArvatoConnect is an exceptional employer, offering a dynamic and supportive work environment in Datchet, where you can thrive as a Training Manager. With a strong focus on employee growth, generous benefits including flexible family leave, health and wellbeing support, and a commitment to diversity and inclusion, we empower our team to excel in their roles while fostering a culture of continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Training Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Training Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its training needs. Think about how your experience aligns with their goals, especially in a regulated environment like financial services. Tailor your examples to show how you can lead and improve their training function.
✨Tip Number 3
Practice your pitch! Be ready to explain your training philosophy and how you’ve successfully developed teams in the past. Use specific metrics or outcomes to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ArvatoConnect.
We think you need these skills to ace Training Manager in Datchet
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training management, especially in regulated environments like financial services. We want to see how your skills align with the role!
Showcase Your Passion:Let your enthusiasm for learning and capability development shine through in your application. We love candidates who are genuinely excited about shaping training experiences and improving learner performance.
Be Specific About Your Experience:When detailing your past roles, focus on specific achievements and how you've successfully designed and delivered training programmes. We’re keen to see evidence of your impact on learner capability and operational excellence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Arvato Limited
✨Know Your Training Stuff
Make sure you brush up on your knowledge of adult learning principles and training methodologies. Be ready to discuss how you've designed and delivered training programmes in the past, especially in regulated environments like financial services.
✨Showcase Your Leadership Skills
As a Training Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams before, focusing on creating high-performing and supportive environments. Think about specific challenges you've faced and how you overcame them.
✨Understand the Client's Needs
Research ArvatoConnect and their automotive financial services account. Be prepared to discuss how you would tailor training solutions to meet their specific needs and ensure compliance with FCA requirements. This shows you're proactive and client-focused.
✨Data-Driven Approach
Familiarise yourself with how to analyse operational and learner performance data. Be ready to talk about how you've used data to identify training needs and improve training effectiveness in previous roles. This will demonstrate your analytical skills and commitment to continuous improvement.
