At a Glance
- Tasks: Support customers through phone, webchat, and email with care and professionalism.
- Company: Join a forward-thinking company reshaping customer experience and business optimisation.
- Benefits: 28 days holiday, life insurance, pension scheme, and exclusive staff discounts.
- Other info: Diverse and inclusive culture with unique career growth opportunities.
- Why this job: Make a real impact by helping customers navigate their education options.
- Qualifications: Level 2 education, strong communication skills, and IT literacy required.
The predicted salary is between 24785 - 24785 £ per year.
Location: Stockbridge House (NE1 2HJ), Newcastle
Requirement: Full availability to attend on-site training from 7th September 2026 to 2nd October 2026 (Monday to Friday, 9am–6pm). Hybrid model (every Tuesday and Wednesday on-site) following successful completion of training.
Contract: Permanent
Role Start Date: 7th September 2026
Hours: 37.5 hours per week, core hours 8am–5:30pm, Monday to Friday (no weekend working). Flexibility to work outside normal office hours may be required.
Salary: £24,785 per annum
In a world where change is constant, we stand at the forefront of customer experience and business optimisation. We partner with forward-thinking organisations to reshape and reinvent how they connect with those who matter most. By delivering innovative, technology-led solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth. We are committed to empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.
The Role
Join us as a Hybrid Customer Service Advisor in our Apprenticeships and Skills helpline Team, where you’ll play a vital role in supporting Department for Education (DfE) customers. You’ll deliver outstanding service across inbound phone, webchat, and email channels, ensuring every interaction is handled with care, professionalism, and a passion for excellence.
What You’ll Do
- Access and research information sought by callers quickly and accurately
- Accurately collate and record caller information for use in management information reports
- Assess caller needs either directly or as a referral and either meet these needs or refer to another agency or to a specialist
- Provide tailored information, advice and guidance to help support customers make well informed decisions
- Support with administrative tasks and ensure accurate data entry in IT systems
- Stay informed on relevant policies, industry changes, and topical issues
- Deliver specialist subject material and strategic skills support as appropriate
- Maintain high standards of quality and adhere to all internal processes and guidelines
What you’ll bring to the table:
- Level 2 education (including Maths and English) – Essential
- Relevant experience working one-to-one with customers or target audiences
- Excellent telephone manner and strong verbal/written communication skills
- Strong listening skills and a professional, non-judgmental approach
- Ability to meet deadlines and achieve individual targets in a fast-paced environment
- IT literacy, including proficiency with Microsoft Office and other commercial software
- Commitment to continuous professional development and willingness to undertake further training
- Knowledge of Apprenticeships, T Levels, and industry placements is desirable
- Understanding of confidentiality, safeguarding, and the Data Protection Act
- Experience providing technical support and guidance is an advantage
In return, we’ll offer you:
- 28 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off
- Excellent on the job training and on-going core skills development
- Life insurance and access to a company pension scheme (after qualifying period)
- Exclusive staff discounts, enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
- Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
- Vodafone Discount, receiving up to 15% off pay monthly plans for you and up to five friends or family members.
- Monthly employee-voted awards to recognise your achievements
- Unique career opportunities within this client partnership
You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks. You must be based in the UK. You will need a quiet and comfortable ergonomic workstation when working remotely. Full availability during 3 week training required, this will be on site at Stockbridge House (NE1 2HJ).
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
Customer Service Advisor in Newcastle upon Tyne employer: Arvato Limited
Arvato Limited is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training and a hybrid working model, employees enjoy the flexibility of remote work while still benefiting from in-person collaboration at our Newcastle location. Join us to be part of a dedicated team that values high-quality service and fosters growth opportunities in the dynamic field of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arvato Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arvato Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arvato Limited:Your cover letter is your chance to shine! Tell us why you want to work at Arvato Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arvato Limited!
How to prepare for a job interview at Arvato Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
