At a Glance
- Tasks: Deliver outstanding customer experiences and ensure service excellence in logistics.
- Company: Join Arvato, a leading global 3PL service provider with a collaborative culture.
- Benefits: Up to £31k salary, 25 days leave, life assurance, and employee discounts.
- Other info: Opportunity to work with a diverse team and drive continuous improvement.
- Why this job: Make an impact in logistics while growing your career in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31000 - 31000 £ per year.
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce.
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact.
Be part of the team that delivers logistics excellence and shapes supply chains globally.
Working at Arvato means: Together, we’re on it.
Job Description
Location
Corby, Northants
Salary
Up to £31k
Hours
40 hours per week, Monday to Friday 08:30 – 17:00
Position
Logistics- Delivery Specialist
Are you passionate about delivering outstanding customer experiences and ensuring service excellence?
Arvato is looking for a proactive and customer-focused specialist to join our team in Corby.
In this role, you’ll act as a key link between our warehouse operations, customers, internal teams and clients helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
- Manage customer relationships and act as a primary point of contact for service-related queries.
- Work from tickets and emails ensuring timely responses to queries via our systems.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Qualifications
- Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
- Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- #J-18808-Ljbffr
Logistics- Service Delivery Specialist in Corby employer: Arvato Direct Services Potsdam GmbH
Arvato is an exceptional employer that fosters a collaborative and innovative work culture, allowing employees to contribute their ideas and make a meaningful impact in the logistics and supply chain sector. With comprehensive benefits including generous annual leave, life assurance, and an Employee Assistance Programme, team members are supported both personally and professionally. Located in a dynamic environment, Arvato offers ample opportunities for growth and development, making it an ideal place for those looking to advance their careers while being part of a global team dedicated to excellence.
Contact Details:
Arvato Direct Services Potsdam GmbH Recruitment Team
