Client Relationship Manager

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Salary: Up to £60k

Hours: 40 hours per week, Monday to Friday 8:30 – 17:00

At Arvato we are seeking a Client Relationship Manager who can turn strong relationships into exceptional results. If you thrive on building client relationships, commercial growth and strategic thinking and want to deliver a real impact – here’s your next move! We are seeking an experienced and proactive candidate to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking and a strong commitment to customer satisfaction.

Your Tasks

• Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability of your client account/accounts.
• Lead and develop a high-performing team dedicated to client success.
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance and client satisfaction surveys.
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed.
• Collaborate with internal stakeholders to support project management for new business introductions or client projects.
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions.
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed.
• Manage and resolve account escalations in a timely manner.

Qualifications

• Proven track record in customer account management, with a focus on resolving complaints and improving solutions.
• Background from manufacturing, logistics or distribution.
• Strong business acumen and strategic thinking abilities.
• Exceptional communication skills, both verbal and written.
• Demonstrated leadership experience, with a track record of developing and motivating teams.
• Customer‑centric mindset with a passion for building and maintaining relationships.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
• A life assurance policy that pays out 4 × Salary.
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
• Employee Discount Scheme through Benefit Hub.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Relationship Manager, Strategic Planning, Operations, Customer Service, Strategy