At a Glance
- Tasks: Deliver outstanding customer experiences and drive service excellence.
- Company: Join Arvato, a leader in customer service delivery.
- Benefits: Up to £31k salary, 25 days leave, and employee discounts.
- Other info: Dynamic role with opportunities for growth and improvement.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Strong communication skills and a problem-solving mindset required.
The predicted salary is between 31000 - 31000 £ per year.
Job Description
Join Arvato as a Customer Service Delivery Specialist.
Are you passionate about delivering outstanding customer experiences and ensuring service excellence?
Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
- Manage clientrelationships and act as a primary point of contact for service‑related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Qualifications
- Excellent communication and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem‑solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
- Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- A life assurance policy that pays out 4 × Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
Job Segment: Logistics, Supply Chain, Consulting, Supply Chain Manager, Operations, Service, Customer Service
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Customer Service Delivery Specialist in Birmingham employer: Arvato Direct Services Potsdam GmbH
Arvato is an exceptional employer that fosters a collaborative and innovative work culture, allowing employees to contribute their ideas and make a meaningful impact in the logistics and supply chain sector. With comprehensive benefits including generous annual leave, life assurance, and an Employee Assistance Programme, team members are supported both personally and professionally. Located in a dynamic environment, Arvato offers ample opportunities for growth and development, making it an ideal place for those looking to advance their careers while being part of a global team dedicated to excellence.
Contact Details:
Arvato Direct Services Potsdam GmbH Recruitment Team
