Guest Relations Manager

Guest Relations Manager, private members’ club and restaurant, Mayfair

I am recruiting a Guest Relations Manager on behalf of an established Mayfair hospitality group for a restaurant and a private members’ club that share one membership base. The club is going through a significant relaunch, including a redesign and an extension into the adjoining premises, with completion targeted for early 2027.

This is a newly carved out role. Until now guest relations has been absorbed into other people’s jobs, and the owner wants one person whose attention is never pulled elsewhere.

The role

You move between both venues rather than sitting in one. There are three pillars:

• Recognition. You know the members, by name and by face, working towards the large majority of the membership across both sites. You make sure every member is received in a way that matches their standing, and you are visible enough that the floor team takes its cue from you on who is who.
• Prospects and conversion. Prospective members and members in the process of joining are yours. You host them, show them the venues and carry the relationship through to signature. Applications and paperwork sit with the Membership Manager, with whom you work hand in glove.
• Guest data and intelligence. You build and maintain the picture of who comes through the doors, including at the brand collaboration events the venues host regularly. You are expected to read a room, judge a profile and bring the right people into the membership pipeline, not simply record names.

You sit in a three person leadership team alongside the Membership Manager, who is already in post, and a Club Director, whom I am also recruiting.

What I am looking for

One point is not negotiable: you must have done this job before. This is not a role to grow into.

• Proven experience in guest relations, membership or head host responsibility within a London private members’ club, members’ bar or comparable high end restaurant
• An exceptional memory for faces, names and preferences, and a real appetite for using it
• Comfortable among affluent and well known guests without being deferential or starstruck
• Socially fluent and welcome everywhere in the room, from the corner table to the kitchen pass
• Commercially minded, able to judge whether a guest is right for the membership
• Organised enough to keep guest data accurate and work a prospect list methodically
• Evening and late availability alongside daytime presence as the trade shifts earlier
• An established London network is a strong advantage

Salary: Competitive, dependent on experience