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- Tasks: Provide technical support for vehicle maintenance and manage customer complaints.
- Company: Leading fleet services provider with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonus potential, generous holiday, and private medical cover.
- Why this job: Join a dynamic team and make a real difference in vehicle management.
- Qualifications: Qualified motor vehicle technician with strong communication skills.
- Other info: Enjoy a hybrid work model and excellent career development opportunities.
The predicted salary is between 26000 - 32000 £ per year.
Join to apply for the Technical Fleet Support Specialist role at Arval BNP Paribas Group
Location: Solihull – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About The Role
We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.
Key Responsibilities
- You will also be required to authorise work requests via the 1Link system.
- Challenge suppliers and suggest an alternative more cost-effective solution.
- Relationships with internal customers, drivers and garages is key to your …
- The ability to update systems and databases.
What We’re Looking For
Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!
Skills
- Impressive communication (verbal & written) skills
- Qualified (ideally) motor vehicle technician
- Efficient and accurate working style
- Team player with customer focus
The Package
We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
Comprehensive Benefits Package
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef‑prepared breakfast and lunch, plus discounted Costa Coffee
Inclusive Employment
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview with our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency‑based interview. If you’re not shortlisted, we’ll still let you know the outcome of your application.
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. What are you waiting for? Apply today and we’ll be in touch.
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Technical Fleet Support Specialist employer: Arval BNP Paribas Group
Contact Detail:
Arval BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Fleet Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in fleet services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you’d handle specific scenarios related to vehicle maintenance and support.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with potential employers, let them know why you’re passionate about fleet support and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Fleet Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a motor vehicle technician and any relevant knowledge of the 1Link system. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your LCV experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Fleet Support Specialist role. Share specific examples of how you've tackled technical complaints or built relationships in previous roles.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Arval BNP Paribas Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially regarding the 1Link system and LCVs. Be ready to discuss your experience as a motor vehicle technician and how it relates to the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and garages, practice articulating your thoughts clearly. Think about examples where you've successfully resolved issues over the phone or in person.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss situations where you've had to challenge suppliers or suggest cost-effective alternatives. Highlight your ability to think critically and make decisions that benefit the team and the company.
✨Build Rapport Quickly
Think about how you can establish trust with internal customers and external partners. During the interview, showcase your enthusiasm for teamwork and your approach to building relationships in a professional setting.
