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For Companies At a Glance
- Tasks: Manage vehicle repairs and ensure timely, cost-effective solutions for our fleet.
- Company: Join Arval BNP Paribas Group, a leader in accident management.
- Benefits: Earn up to £40,000 plus bonuses, with 25 days holiday and private medical cover.
- Why this job: Make a real impact in vehicle repair while enjoying a hybrid work environment.
- Qualifications: Knowledge of vehicle damage estimation and strong communication skills required.
- Other info: Enjoy perks like a free gym, subsidised meals, and volunteering days.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Motor Vehicle Repair Engineer – Desk-based – Hybrid
Join to apply for the Motor Vehicle Repair Engineer – Desk-based – Hybrid role at Arval BNP Paribas Group.
About The Role
Our Accident Management team manages vehicle downtime when cars or vans sustain damage from road traffic accidents or other causes. With a fleet of over 200,000 vehicles, you will ensure that any work carried out by a garage is relevant, cost effective, timely and safe. You will use motor vehicle repair knowledge to maximise intelligent repair methods and identify vehicles uneconomical to repair, following the correct total loss procedure. You will liaise with Fleet Managers, the approved repair network, insurance companies and internal account teams to keep customers updated and work to agreed timescales and standards.
Key Responsibilities
- Using our claims management system to manage your workload of open claims
- Managing relationships between third party engineers and Fleet Managers to achieve high-quality customer outcomes
- Assessing damage reports to ensure correct total loss procedure is followed
- Managing a caseload of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer
You’ll Also Be Able To Demonstrate
- Good knowledge of vehicle body damage estimation and repair
- Exposure to Audatex
- Customer-first mindset and clear communication skills
- Proactive, solution-focused approach
Bonus Points For
- VDA/ATA accreditation
- Code of Salvage Practice AQP certification
The Package
We offer a basic starting salary of up to £40,000, depending on skills, knowledge, and experience, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, and an extra day off for your birthday. We provide a comprehensive benefits package including private medical cover (digital GP service), company pension, discounts on products and services, 2 paid volunteering days each year, a free on-site gym, and a subsidised restaurant with breakfast and lunch and discounted Costa Coffee.
Ready to make a difference?
Click to apply and a member of our Talent Acquisition team will review your CV. We’re an inclusive employer with a Speak Up culture and a Ban the Box commitment.
Interview Process
- Telephone interview with our Talent Acquisition team
- 1-hour meeting with the hiring panel, including a competency-based interview
If you’re not shortlisted, we’ll let you know the outcome of your application. What are you waiting for? Apply today and we’ll be in touch.
Location and Status
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Locations mentioned: Swindon, Wiltshire, England, United Kingdom; Lower Stanton St Quintin, England, United Kingdom
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Motor Vehicle Repair Engineer - Desk-based - Hybrid employer: Arval BNP Paribas Group
Contact Detail:
Arval BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Vehicle Repair Engineer - Desk-based - Hybrid
✨Tip Number 1
Get to know the company inside out! Research Arval BNP Paribas Group and their Accident Management team. Understanding their values and how they operate will help you tailor your conversations during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to vehicle repair and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Motor Vehicle Repair Engineer - Desk-based - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Vehicle Repair Engineer role. Highlight your relevant experience and skills, especially those related to vehicle body damage estimation and repair. We want to see how you can bring value to our Accident Management team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive, solution-focused approach aligns with our customer-first mindset. Let us know what makes you the perfect fit for our team.
Showcase Your Knowledge: Don’t forget to mention any relevant qualifications like VDA/ATA accreditation or experience with Audatex. We love seeing candidates who are knowledgeable and ready to hit the ground running in managing vehicle downtime effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Arval BNP Paribas Group
✨Know Your Stuff
Brush up on your motor vehicle repair knowledge, especially around body damage estimation and repair methods. Familiarise yourself with the claims management system mentioned in the job description, as this will show you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be liaising with Fleet Managers and insurance companies, practice clear and concise communication. Prepare examples of how you've effectively managed relationships in the past, as this will demonstrate your customer-first mindset.
✨Prepare for Competency Questions
Expect competency-based questions during the interview. Think of specific situations where you’ve balanced priorities or handled urgent queries, and be ready to discuss how you achieved high-quality outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
