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For Companies At a Glance
- Tasks: Be the friendly voice for drivers, managing queries about MOT bookings via phone and email.
- Company: Join a leading vehicle leasing company with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid work, private medical cover, and paid volunteering days.
- Why this job: Make a difference in customer service while working flexibly and learning new skills.
- Qualifications: A warm personality and a willingness to learn are key for this role.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 16700 - 18800 £ per year.
A leading vehicle leasing company in the UK seeks a Customer Service Advisor for their Driver Desk team. You will be the first point of contact for drivers, managing queries via phone and email about MOT bookings. The role requires a warm and friendly approach, along with a willingness to learn.
The position offers a salary of £27,976 pro-rata, a hybrid work model, and a comprehensive benefits package including private medical cover and paid volunteering days. Join a supportive team focused on quality customer interactions.
Hybrid Part-Time Customer Service Advisor – Driver Desk employer: Arval BNP Paribas Group
Contact Detail:
Arval BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Part-Time Customer Service Advisor – Driver Desk
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be handling queries from drivers, being clear and friendly in your responses is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Show your willingness to learn during the interview. Share examples of how you've picked up new skills in the past, especially if they relate to customer service or problem-solving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our supportive team.
We think you need these skills to ace Hybrid Part-Time Customer Service Advisor – Driver Desk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have with managing queries or working in customer service, as this will show us you're a great fit for the team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arval BNP Paribas Group
✨Know the Company Inside Out
Before your interview, take some time to research the vehicle leasing company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about managing queries from drivers, be prepared to share specific examples of how you've handled customer service situations in the past. Think of times when you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your warm and friendly approach.
✨Prepare for Common Questions
Anticipate questions related to the role, such as how you would handle an unhappy driver or manage multiple queries at once. Practising your responses can help you feel more confident during the interview. Remember, they want to see your willingness to learn and adapt!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and thinking about how you can contribute to their supportive environment.
