Customer Service Advisor

Customer Service Advisor – Driver Desk (20 hours per week, 5 days)

Location: Swindon – Hybrid

About The Role

Arval BNP Paribas, a global leader in vehicle leasing, manages a fleet of over 190,000 vehicles. The Driver Desk team is the first point of contact for drivers, handling phone and email queries related to booking MOTs and coordinating with our roadside assistance provider. You will receive a 5‑week training program before taking your first call.

Schedule

Mon‑Fri, 9:00–13:00 or 10:00–14:00 (part‑time, 20 hours per week)

Why Join Us?

Our drivers face a wide variety of queries, and you’ll have the freedom to use your natural warm and friendly style—no scripts. Work in a supportive, fun team that values quality customer interactions over call times.

What We’re Looking For

Passionate about delighting customers, energetic, and ready to learn new systems.

Ideal Candidate Profile

• Warm and helpful telephone manner.
• Curiosity and hunger for learning new things.
• Ability to learn new systems and tools.

Compensation & Benefits

Basic salary: £27,976 pro rata, plus a maximum bonus of £1,100 pro rata.

Holiday: 25 days standard, plus bank holidays, a birthday day, and optional purchase of an additional 5 days.

Benefits Package

• Private medical cover, including a digital GP service.
• Company pension.
• Discounts on products, services, and select high‑street brands.
• 2 paid volunteering days per year.
• Free on‑site gym.
• Subsidised restaurant providing chef‑prepared breakfast and lunch, and discounted Costa coffee.

Training & Development

Structured 5‑week training program followed by ongoing support. After gaining confidence, you’ll work hybrid, splitting time between the office and home.

Apply Now

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

Inclusivity Statement

We’re committed to a consciously inclusive workplace with a strong Speak Up culture and are proud Ban the Box employers.

Interview Process

• Telephone interview with Talent Acquisition.
• 1‑hour interview with Driver Desk management.

If you’re not shortlisted, we’ll still inform you of the outcome. What are you waiting for? Apply today and we’ll be in touch.