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- Tasks: Assist drivers with queries and provide excellent customer service in a friendly environment.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and comprehensive benefits package.
- Why this job: Kickstart your career while making a real difference for diverse customers every day.
- Qualifications: A warm telephone manner and eagerness to learn new systems.
- Other info: Hybrid working model after training, plus opportunities for career progression.
The predicted salary is between 26732 - 26732 £ per year.
Customer Service Advisor – Driver Desk (20 hours per week, 5 days)
Location: Swindon – Hybrid
About The Role
Arval BNP Paribas, a global leader in vehicle leasing, manages a fleet of over 190,000 vehicles. The Driver Desk team is the first point of contact for drivers, handling phone and email queries related to booking MOTs and coordinating with our roadside assistance provider. You will receive a 5‑week training program before taking your first call.
Schedule
Mon‑Fri, 9:00–13:00 or 10:00–14:00 (part‑time, 20 hours per week)
Why Join Us?
Our drivers face a wide variety of queries, and you’ll have the freedom to use your natural warm and friendly style—no scripts. Work in a supportive, fun team that values quality customer interactions over call times.
What We’re Looking For
Passionate about delighting customers, energetic, and ready to learn new systems.
Ideal Candidate Profile
- Warm and helpful telephone manner.
- Curiosity and hunger for learning new things.
- Ability to learn new systems and tools.
Compensation & Benefits
Basic salary: £27,976 pro rata, plus a maximum bonus of £1,100 pro rata.
Holiday: 25 days standard, plus bank holidays, a birthday day, and optional purchase of an additional 5 days.
Benefits Package
- Private medical cover, including a digital GP service.
- Company pension.
- Discounts on products, services, and select high‑street brands.
- 2 paid volunteering days per year.
- Free on‑site gym.
- Subsidised restaurant providing chef‑prepared breakfast and lunch, and discounted Costa coffee.
Training & Development
Structured 5‑week training program followed by ongoing support. After gaining confidence, you’ll work hybrid, splitting time between the office and home.
Apply Now
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
Inclusivity Statement
We’re committed to a consciously inclusive workplace with a strong Speak Up culture and are proud Ban the Box employers.
Interview Process
- Telephone interview with Talent Acquisition.
- 1‑hour interview with Driver Desk management.
If you’re not shortlisted, we’ll still inform you of the outcome. What are you waiting for? Apply today and we’ll be in touch.
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Customer Service Advisor employer: Arval BNP Paribas Group
Contact Detail:
Arval BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arval BNP Paribas. Understand their values, especially around service and sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being a Journey Maker.
✨Tip Number 2
Practice your phone skills! Since most queries come through calls, it’s crucial to be comfortable chatting on the phone. Try role-playing with a friend or family member to get used to handling different types of customer queries in a friendly and warm manner.
✨Tip Number 3
Show your curiosity! During the interview, express your eagerness to learn new things. Mention any past experiences where you’ve had to pick up new skills quickly. This aligns perfectly with what they’re looking for in a Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your natural warmth and friendliness shine through. We want to see the real you, so don’t be afraid to show off your unique style!
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We love seeing how you've delighted customers in the past, so give us the good stuff!
Be Curious: In your application, express your eagerness to learn and grow. We value curiosity and a hunger for knowledge, so let us know how you plan to embrace new challenges with us.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Arval BNP Paribas Group
✨Know the Company
Before your interview, take some time to research Arval BNP Paribas. Understand their values, especially their focus on service, sustainability, and solutions. This will help you align your answers with their culture and show that you're genuinely interested in being a Journey Maker.
✨Showcase Your Customer Service Skills
Since this role is all about delighting customers, prepare examples from your past experiences where you've gone above and beyond for a customer. Think of situations where you used your warm and friendly manner to resolve issues or make someone's day better.
✨Be Ready for a Variety of Questions
Expect questions that assess your adaptability and problem-solving skills. Since no two days are the same in this role, be prepared to discuss how you handle unexpected situations and learn new systems quickly. Highlight your curiosity and eagerness to learn.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the team dynamics, training process, or opportunities for progression within the company. This shows your interest in the role and helps you gauge if it's the right fit for you.
