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- Tasks: Handle accident claims and keep customers updated throughout the process.
- Company: Join Arval BNP Paribas, a global leader in vehicle leasing with a friendly culture.
- Benefits: Enjoy hybrid work, 25 days holiday, private medical cover, and a subsidised restaurant.
- Why this job: Be part of a new team making a real impact in customer service.
- Qualifications: High customer service skills, attention to detail, and good IT knowledge required.
- Other info: Flexible benefits and a commitment to inclusivity make this a great workplace.
The predicted salary is between 21000 - 26000 £ per year.
Join to apply for the Claims Progression Specialist role at Arval BNP Paribas Group
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Join to apply for the Claims Progression Specialist role at Arval BNP Paribas Group
Accident Management Claims Progression Specialist
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for
Accident Management Claims Progression Specialist
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About The Role
Working in a new team you will be responsible for handling accident claims from our customers, making sure they are kept up to date throughout the process of their claim. We are unique in that we are now in-sourcing our claims management, instead of outsourcing any support, making this an exciting opportunity for someone interested in the next step into customer service.
Some Of Your Key Responsibilities Will Include
- Working in a recently formed team to deliver results from a brand-new system.
- Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.
- Efficient and competent user of the Accident Management CMS (claims management system)
- Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.
- Provide regular updates to customers, ensuring effective communication.
What We’re Looking For
We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.
You’ll Also Be Able To Demonstrate
- Knowledge of accident/insurance claims management
- Competent IT skills, good working knowledge of Microsoft Office, especially Excel.
- Good verbal and written communication skills
- Good organisational skills and attention to detail
- Resilient, able to stay calm under pressure.
The package
We offer a basic starting salary of up to £26,208, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We Also Provide a Comprehensive Benefits Package, Including
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview.
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Claims Progression Specialist employer: Arval BNP Paribas Group
Contact Detail:
Arval BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Progression Specialist
✨Tip Number 1
Familiarise yourself with the Accident Management process. Understanding how claims are handled from the First Notification of Loss to resolution will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with customers in previous roles. Highlighting your empathy and problem-solving abilities will resonate well with the hiring team.
✨Tip Number 3
Brush up on your IT skills, especially Microsoft Excel. Being able to demonstrate your proficiency in managing data and using software tools will be crucial for this role.
✨Tip Number 4
Research Arval BNP Paribas Group's culture and values. Understanding their commitment to service, sustainability, and employee wellbeing will help you align your responses during the interview and show that you're a good fit for their team.
We think you need these skills to ace Claims Progression Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims management. Use keywords from the job description, such as 'accident claims' and 'customer satisfaction', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the claims process. Mention specific examples of how you've successfully managed customer interactions or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Microsoft Office and any experience with claims management systems. Also, showcase your attention to detail and problem-solving abilities, as these are key for the role.
Prepare for the Interview: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss how you handle pressure and maintain customer satisfaction, as these will likely be focal points during the interview process.
How to prepare for a job interview at Arval BNP Paribas Group
✨Show Your Customer Service Skills
As a Claims Progression Specialist, you'll need to demonstrate high levels of customer service and empathy. Prepare examples from your past experiences where you successfully handled customer queries or complaints, showcasing your ability to keep customers informed and satisfied.
✨Familiarise Yourself with Claims Management
Understanding accident and insurance claims management is crucial for this role. Brush up on relevant terminology and processes before the interview, so you can confidently discuss how you would manage claims from start to finish.
✨Highlight Your IT Proficiency
Since the role requires competent IT skills, especially in Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention specific projects where you used Excel to analyse data or improve processes.
✨Prepare for Competency-Based Questions
The interview will include competency-based questions, so think about situations where you've demonstrated resilience, attention to detail, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.