At a Glance
- Tasks: Own customer relationships, ensuring clients maximise value from our AI platform.
- Company: Join Arva AI, a pioneering startup in financial crime intelligence.
- Benefits: Competitive salary, equity package, remote work options, and career growth.
- Other info: Work in a dynamic environment with a passionate team and significant ownership.
- Why this job: Make a real impact in the fight against financial crime with cutting-edge technology.
- Qualifications: 2-3 years in consulting or 1-2 years in Customer Success at a B2B SaaS startup.
The predicted salary is between 50000 - 70000 £ per year.
Location: In person, Central London, 4–5 days in office
Type: Full‐time
NB: We are able to sponsor visas
Arva AI is revolutionising financial crime intelligence with our cutting‐edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%.
As our first Customer Success hire, you'll own the post‐sale relationship with our financial institution clients — ensuring they get maximum value from Arva's platform, driving retention, and feeding real‐world insight back into the product. You'll be operating at the intersection of compliance, AI, and enterprise relationships in a fast‐moving early‐stage environment.
About the role – as Customer Success, you will:
- Own the end‐to‐end customer relationship post‐onboarding, from initial deployment through to expansion and renewal.
- Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight.
- Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises.
What you'll do:
- Onboarding & Deployment: Guide new clients through onboarding, ensuring fast time‐to‐value and a smooth handoff from the sales process.
- Relationship Management: Build trusted senior relationships within compliance and operations teams at financial institutions.
- Value Delivery: Proactively monitor customer health, identify risks early, and drive adoption of key platform features.
- Feedback Loop: Capture and synthesise structured feedback from customers to inform product prioritisation and roadmap decisions.
- Retention & Expansion: Own renewal conversations and identify upsell and expansion opportunities in partnership with Sales.
- Internal Advocacy: Represent the customer perspective in internal conversations — ensuring the product, support, and engineering teams understand real‐world usage and pain points.
Our culture:
- Deliver Value Fast: Speed starts with clarity. We first understand what value actually means, for the customer, the business, or the system, and then take the shortest credible path to delivering it.
- Outcome Obsessed: We obsess over details and take full ownership of wider outcomes, not just tasks. If something falls short, we fix it properly and prevent recurrence, always raising the bar.
- Relentless Urgency: We move with urgency because time matters. We prioritise what truly moves the outcome, make decisions with imperfect information, and act decisively.
What we're looking for:
- Consulting background: 2–3 years at a top‐tier consultancy (strategy, financial services, or risk focus), with strong analytical foundations and client‐facing experience. Hungry to move into a high‐ownership operator role.
- Startup CS background: 1–2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
In both cases, we're looking for:
- Communication: Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions.
- Commercial Acumen: Understanding of retention, expansion, and the business mechanics of enterprise SaaS.
- Curiosity: Genuine interest in financial crime, compliance, and AI — you don't need to be an AML expert on day one, but you should be excited to become one.
- Ownership: Proactive, self‐directed, and accountable for outcomes. You don't wait to be told what to do.
- Rigour: Detail‐oriented and structured — comfortable operating in a regulated, high‐stakes environment.
Why join us:
- Be part of an early‐stage startup with significant ownership and direct influence over how we serve our customers.
- Work on a product that directly impacts how financial crime is detected and prevented globally.
- Collaborate with a passionate, mission‐driven team operating at the intersection of AI, compliance, and enterprise software.
- Work from anywhere in the world for 4 weeks a year, in addition to regular team off‐sites.
- Competitive salary and equity package, with bi‐annual salary review and yearly performance‐based equity refresh.
Ready to join the fight against financial crime? If you're excited to own customer relationships at a fast‐moving AI startup, we'd love to hear from you. Apply now to become an Arvanaut as our Customer Success Manager.
Customer Success in London employer: Arva AI
Arva AI is an exceptional employer, offering a dynamic work environment in Central London where you can make a significant impact as our first Customer Success hire. With a strong focus on employee growth, competitive salary packages, and the opportunity to work closely with a passionate team at the forefront of AI and financial compliance, you'll thrive in a culture that values speed, ownership, and outcome obsession. Join us to not only advance your career but also contribute to revolutionising financial crime intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in customer success or account management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Be ready for the interview! Research Arva AI and understand their product inside out. Think about how your experience aligns with their mission and be prepared to discuss how you can help drive customer retention and value delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Arva AI. Don’t miss out!
We think you need these skills to ace Customer Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success role. Highlight your relevant experience in consulting or customer success, especially in fintech or SaaS. We want to see how your skills align with what we do at Arva AI!
Showcase Your Communication Skills:Since exceptional communication is key for this role, use your application to demonstrate your writing prowess. Keep it clear, concise, and engaging. Remember, you’re aiming to build trust even before the interview!
Express Your Curiosity:Let us know why you’re excited about financial crime, compliance, and AI. Share any relevant experiences or interests that show your genuine curiosity. We love candidates who are eager to learn and grow with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arva AI
✨Know the Product Inside Out
Before your interview, make sure you understand Arva AI's platform and how it revolutionises financial crime intelligence. Familiarise yourself with the key features and benefits, as well as the challenges faced by financial institutions in compliance. This knowledge will help you demonstrate your genuine interest and ability to drive value for clients.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with senior stakeholders. Highlight how you’ve navigated complex environments and ensured client satisfaction. This will show that you can effectively manage the end-to-end customer relationship post-onboarding.
✨Demonstrate Your Analytical Mindset
Since the role requires a strong analytical foundation, be ready to discuss how you've used data to inform decisions or improve processes in previous roles. Think of specific instances where your analytical skills led to measurable outcomes, especially in a customer success or consulting context.
✨Emphasise Your Curiosity and Ownership
Express your genuine interest in financial crime, compliance, and AI during the interview. Share examples of how you've taken ownership of projects or initiatives in the past, showcasing your proactive nature. This aligns perfectly with Arva's culture of relentless urgency and outcome obsession.
