At a Glance
- Tasks: Own customer relationships, ensuring they maximise value from our AI platform.
- Company: Join Arva AI, a pioneering startup in financial crime intelligence.
- Benefits: Competitive salary, equity package, and flexible remote work options.
- Other info: Be part of a passionate team and enjoy significant ownership in your role.
- Why this job: Make a real impact in the fight against financial crime with cutting-edge technology.
- Qualifications: 2-3 years in consulting or 1-2 years in Customer Success at a B2B SaaS startup.
The predicted salary is between 50000 - 65000 £ per year.
Location: In person, Central London, 4–5 days in office
Type: Full‑time
NB: We are able to sponsor visas
Arva AI is revolutionising financial crime intelligence with our cutting‑edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%.
As our first Customer Success hire, you'll own the post‑sale relationship with our financial institution clients — ensuring they get maximum value from Arva's platform, driving retention, and feeding real‑world insight back into the product. You'll be operating at the intersection of compliance, AI, and enterprise relationships in a fast‑moving early‑stage environment.
About the role – as Customer Success, you will:
- Own the end‑to‑end customer relationship post‑onboarding, from initial deployment through to expansion and renewal.
- Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight.
- Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises.
What you'll do:
- Onboarding & Deployment: Guide new clients through onboarding, ensuring fast time‑to‑value and a smooth handoff from the sales process.
- Relationship Management: Build trusted senior relationships within compliance and operations teams at financial institutions.
- Value Delivery: Proactively monitor customer health, identify risks early, and drive adoption of key platform features.
- Feedback Loop: Capture and synthesise structured feedback from customers to inform product prioritisation and roadmap decisions.
- Retention & Expansion: Own renewal conversations and identify upsell and expansion opportunities in partnership with Sales.
- Internal Advocacy: Represent the customer perspective in internal conversations — ensuring the product, support, and engineering teams understand real‑world usage and pain points.
Our culture:
- Deliver Value Fast: Speed starts with clarity. We first understand what value actually means, for the customer, the business, or the system, and then take the shortest credible path to delivering it.
- Outcome Obsessed: We obsess over details and take full ownership of wider outcomes, not just tasks. If something falls short, we fix it properly and prevent recurrence, always raising the bar.
- Relentless Urgency: We move with urgency because time matters. We prioritise what truly moves the outcome, make decisions with imperfect information, and act decisively.
What we're looking for:
- Consulting background: 2–3 years at a top‑tier consultancy (strategy, financial services, or risk focus), with strong analytical foundations and client‑facing experience. Hungry to move into a high‑ownership operator role.
- Startup CS background: 1–2 years in a Customer Success or Account Management role at a B2B SaaS startup, ideally with exposure to fintech, regtech, or compliance tooling.
In both cases, we're looking for:
- Communication: Exceptional written and verbal communication — able to build trust with senior stakeholders in regulated institutions.
- Commercial Acumen: Understanding of retention, expansion, and the business mechanics of enterprise SaaS.
- Curiosity: Genuine interest in financial crime, compliance, and AI — you don't need to be an AML expert on day one, but you should be excited to become one.
- Ownership: Proactive, self‑directed, and accountable for outcomes. You don't wait to be told what to do.
- Rigour: Detail‑oriented and structured — comfortable operating in a regulated, high‑stakes environment.
Why join us:
- Be part of an early‑stage startup with significant ownership and direct influence over how we serve our customers.
- Work on a product that directly impacts how financial crime is detected and prevented globally.
- Collaborate with a passionate, mission‑driven team operating at the intersection of AI, compliance, and enterprise software.
- Work from anywhere in the world for 4 weeks a year, in addition to regular team off‑sites.
- Competitive salary and equity package, with bi‑annual salary review and yearly performance‑based equity refresh.
Ready to join the fight against financial crime? If you're excited to own customer relationships at a fast‑moving AI startup, we'd love to hear from you. Apply now to become an Arvanaut as our Customer Success Manager.
Customer Success employer: Arva AI
Arva AI is an exceptional employer, offering a dynamic work environment in Central London where you can make a significant impact as the first Customer Success hire. With a strong focus on employee growth, competitive salary packages, and the opportunity to work on groundbreaking AI technology that combats financial crime, you'll thrive in a culture that values speed, ownership, and collaboration. Join a passionate team dedicated to delivering real value to clients while enjoying unique benefits like flexible working arrangements and regular team off-sites.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and compliance space. Attend industry events, join relevant online communities, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get that interview, make sure to express your genuine interest in financial crime, compliance, and AI. Share your thoughts on how you can add value to Arva AI and help clients succeed. Enthusiasm goes a long way!
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle customer relationships, onboarding, and feedback loops. Be ready to share examples from your past experiences that demonstrate your problem-solving skills and ability to drive outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success role. Highlight your relevant experience in consulting or customer success, especially in fintech or SaaS. We want to see how your background aligns with our mission!
Showcase Your Communication Skills:Since you'll be building relationships with senior stakeholders, it's crucial to demonstrate your exceptional written and verbal communication skills. Use clear, concise language in your application to reflect this ability.
Express Your Curiosity:Let us know about your genuine interest in financial crime, compliance, and AI. Share any relevant experiences or projects that showcase your curiosity and eagerness to learn more about these areas.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Arva AI
✨Know the Product Inside Out
Before your interview, make sure you understand Arva AI's platform and how it revolutionises financial crime intelligence. Familiarise yourself with the key features and benefits, as well as the challenges faced by financial institutions in compliance. This knowledge will help you demonstrate your genuine interest and ability to drive value for clients.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built relationships with senior stakeholders. Highlight how you’ve navigated complex environments and ensured client satisfaction. This is crucial for a Customer Success role, so be ready to discuss specific strategies you used to foster trust and collaboration.
✨Demonstrate Your Analytical Mindset
Since the role requires a strong analytical foundation, come prepared to discuss how you've used data to inform decisions or improve customer outcomes. Think of instances where you identified risks early or drove adoption of key features based on customer feedback. This will show that you can operate effectively in a detail-oriented, high-stakes environment.
✨Express Your Curiosity About Financial Crime and AI
During the interview, convey your enthusiasm for learning about financial crime, compliance, and AI technologies. Share any relevant research or insights you've gathered, and ask thoughtful questions about Arva's approach to these topics. This will demonstrate your eagerness to grow into the role and contribute meaningfully to the team.
