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- Tasks: Manage aftercare and snagging for garden room projects across the South East.
- Company: Join a growing specialist in garden rooms, focused on private clients.
- Benefits: Enjoy a competitive salary, company van, tools, and a collaborative work environment.
- Why this job: Build strong relationships while ensuring customer satisfaction in a supportive team culture.
- Qualifications: Experience in construction customer care, preferably with self-build or private clients.
- Other info: Diversity and equal opportunity are core values of this employer.
The predicted salary is between 34000 - 51000 £ per year.
Are you an experienced construction customer care or aftercare manager who would enjoy working with private clients? Can you identify snags and rectify yourself and with support of sub-contractors? This Garden Rooms specialist is growing and needs you! You will be joining an established Garden Rooms provider working across the South East. Dealing with private homeowners, strong communication skills will be essential as you co-ordinate and oversee snags on projects for private homeowners. This collaborative employer puts teamwork first and is looking for an After Care Manager who can build relationships with their customers, colleagues and external sub-contractors.
Preferably, you will come from a trade background with some experience of working within the self-build or private client construction markets. Maintaining good customer rapport will be essential in helping the business deliver customer satisfaction.
The Role:
- Oversee after care and snagging on garden room projects around the South East region
- Liaise with internal project management and delivery teams to understand customer profiles and requirements
- Ensure any additional materials or sub-contract support are arranged on time
- Co-ordinate on-site activity and assist with site set-ups where required
- Taking responsibility for quality control and final snagging
About You:
- An aftercare manager with experience in managing private clients
- A team player with a commitment to quality and customer service
- Collaborative working attitude in working with colleagues and external partners
- A willingness to 'get stuck in' when required in supporting a small team on site
- Experience of self-build projects and/or managing private clients is highly beneficial
- Based within easy access of London and the South East
If you are interested in this role please click 'Apply' to submit a confidential application.
This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Aftercare Manager employer: ARV Solutions Contracts
Contact Detail:
ARV Solutions Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the garden rooms sector. Research common issues and solutions related to aftercare in construction, particularly for private clients, so you can demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the construction industry, especially those who have experience in aftercare management. Attend relevant events or join online forums to connect with others and gain insights that could help you stand out.
✨Tip Number 3
Prepare to discuss your past experiences managing customer relationships and resolving issues. Think of specific examples where you successfully handled snags or improved customer satisfaction, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Showcase your collaborative skills by highlighting any previous teamwork experiences. Be ready to explain how you’ve worked effectively with subcontractors and project teams to achieve successful outcomes in your past roles.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in construction and customer care. Emphasise any roles where you've managed aftercare or worked with private clients, as this is crucial for the Aftercare Manager position.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed aftercare in previous roles, particularly in self-build or private client projects.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you provide examples of how you've effectively liaised with clients, colleagues, and subcontractors in your application materials.
Showcase Team Collaboration: Demonstrate your collaborative working attitude by including instances where you've worked as part of a team to achieve project goals. This will resonate well with the employer's emphasis on teamwork.
How to prepare for a job interview at ARV Solutions Contracts
✨Showcase Your Customer Care Skills
As an Aftercare Manager, your ability to communicate effectively with private clients is crucial. Prepare examples of how you've successfully managed customer relationships in the past, particularly in construction or self-build projects.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and rectified snags on projects. Highlight your hands-on experience and how you coordinated with subcontractors to ensure timely resolutions.
✨Emphasise Team Collaboration
This role requires a collaborative approach. Share experiences that illustrate your ability to work well within a team, whether it's with colleagues or external partners, to achieve common goals.
✨Prepare for Technical Questions
Given the nature of the role, expect questions related to quality control and snagging processes. Brush up on relevant technical knowledge and be prepared to discuss how you ensure high standards in aftercare.
