At a Glance
- Tasks: Provide onsite IT support for hardware, software, and engineering applications.
- Company: Join Arup, a global leader in sustainable development and innovative design.
- Benefits: Gain hands-on experience in a dynamic, inclusive workplace with growth opportunities.
- Other info: Be part of a diverse team committed to creating equitable spaces for all.
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative environment.
- Qualifications: Experience in IT support and familiarity with technical software solutions required.
The predicted salary is between 36000 - 60000 £ per year.
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.
On behalf of Arup, we are looking for an IT Support Specialist (Hardware/Software) for a 12 Month contract based in Edinburgh (onsite).
Purpose of the role: As IT Support Specialist you will act as primary liaison for Digital Technology-related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed. You will provide onsite technical support across hardware, software, and engineering applications.
What you’ll do:
- Provide onsite support for hardware and software requests.
- Troubleshoot and support engineering applications.
- Build and configure laptops.
- Maintain basic server room operations (patching, cabling, etc.).
- Train staff on using new technologies.
- Act as the first point of contact for walk-up support requests.
The skills you’ll need:
- Proven hands-on experience in an office-based IT support role.
- Familiarity with ServiceNow or similar ticketing systems.
- Knowledge of laptop builds, device provisioning, and infrastructure support.
- Comfortable working independently and managing varied support needs.
- Familiarity with technical software solutions from Autodesk, Bentley, Trimble, etc.
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.
IT Support Specialist (Hardware/Software) in Midlothian employer: Arup
Arup is an exceptional employer that champions sustainable development and fosters a collaborative work culture, making it an ideal place for IT Support Specialists to thrive. With a commitment to diversity and inclusion, employees benefit from a supportive environment that encourages personal and professional growth, while working on impactful projects in the vibrant city of Edinburgh. Join Arup to be part of a team that values meaningful contributions and offers unique opportunities to develop your skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist (Hardware/Software) in Midlothian
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into Arup or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and familiarising yourself with the tools mentioned in the job description, like ServiceNow and engineering applications. Show them you’re not just a tech whiz but also someone who can communicate effectively with non-tech staff.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that IT Support Specialist gig at Arup.
We think you need these skills to ace IT Support Specialist (Hardware/Software) in Midlothian
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight your hands-on experience in IT support, especially with hardware and software, and mention any familiarity with ticketing systems like ServiceNow.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with Arup's values. Don't forget to mention your experience with engineering applications and training staff.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully troubleshot issues in the past. This will demonstrate your ability to handle varied support needs and show that you can think on your feet.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you'll be one step closer to joining the Arup team!
How to prepare for a job interview at Arup
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the specific technologies mentioned in the job description. Familiarity with Autodesk, Bentley, and Trimble will give you an edge, so be ready to discuss how you've used these tools in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in previous positions. Think of specific scenarios where you successfully resolved a problem, as this will demonstrate your hands-on experience and ability to troubleshoot effectively.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ticketing systems, be sure to highlight it. If not, do a bit of research to understand how these systems work, as being able to discuss them will show your readiness for the role.
✨Emphasise Your Communication Skills
As you'll be training staff and acting as the first point of contact for support requests, strong communication skills are essential. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past.
