Sr. Client Systems Knowledge & Training Specialist - MCBD Global in London

At Arup we’re dedicated to shaping a better world. Our purpose, shared values and collaborative approach have set us apart for over 80 years. We solve the world’s most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers many possibilities to shape a better world, and your future.

The Opportunity

In this role, you will play a key part in enabling our people to get the most from Arup’s CRM and wider MCBD client systems by designing and delivering high‑quality, user‑centred learning experiences. You will create engaging training materials, deliver workshops to diverse audiences across the firm, and maintain clear, well‑structured and searchable knowledge resources aligned to agreed standards. You will document and share best practice to support consistent adoption across the CRM and MCBD community. Working closely with Arup University and our Learning & Development team, you will ensure all materials align with established learning frameworks, delivery schedules and training guidelines, and partner with Internal Communications to support educational campaigns that bring our client systems transformation roadmap to life and clearly articulate its value. Through this work you will help increase engagement with CRM, client reporting and other MCBD systems, design role‑based learning journeys, and build a sustainable knowledge base that drives adoption and reduces reliance on ad‑hoc support.

Key Responsibilities

• Design and deliver training programmes on MCBD systems – including CRM, client reporting, and other work‑winning systems – for various audiences including client relationship teams, bid teams, marketing stakeholders and senior leadership.
• Create training materials (user guides, quick reference cards, video tutorials and workshop content) aligned to standards.
• Build and maintain a centralised, searchable knowledge hub (documentation, FAQs and how‑to content).
• Develop role‑based learning paths that align training to user needs and business processes.
• Conduct needs assessments to identify knowledge gaps and training requirements across the firm.
• Facilitate train‑the‑trainer sessions to build internal capability and scale adoption efforts.
• Measure training effectiveness through assessments, feedback surveys and usage analytics to continuously improve learning programmes over time.
• Champion best‑practice adoption and create governance documentation that maintains data quality standards.
• Advise MCBD leadership on best practices in knowledge management and provide training and support to staff on tools and processes.
• Collaborate with internal and external stakeholders, including business partners and subject‑matter experts, to develop and support new and existing products, features and services.

Qualifications

• Bachelor’s degree in Information Science, Computer Science, Marketing, Knowledge Management or a related field.
• Significant experience in system‑based training, learning design and/or knowledge management, ideally for CRM or digital platforms.
• Hands‑on expertise with CRM platforms (e.g. Microsoft Dynamics 365, Salesforce, HubSpot) and Microsoft collaboration tools (e.g. SharePoint, Teams; Planner desirable).
• Proven ability to create clear, engaging learning content for non‑technical audiences (guides, quick reference materials, videos and workshops).
• Strong facilitation skills, confident presenting to groups and coaching individuals.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience managing knowledge bases or documentation repositories (e.g. SharePoint, Confluence or similar).
• Understanding of data governance principles and how they support data quality and user adoption.
• Awareness of trends in data, automation and information governance as they relate to training and system use.
• Understanding of business development and work‑winning practices in professional services (AEC sector desirable).
• Proficiency in designing learning programmes.
• Experience in Microsoft platforms such as Dynamics 365, SharePoint, MS Teams and Microsoft Planner.

What We Offer You

We care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. You will receive competitive, fair and equitable pay, a career in which all of our members can belong, grow and thrive, and benefits that support health and wellbeing, learning opportunities and the chance to make a positive impact through your work. We also offer private medical insurance, life assurance, accident insurance and income protection cover, and flexible benefits to help you look after all aspects of your wellbeing.

Equal Opportunity Employer

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socio‑economic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences and perspectives.

Our Application Process

Please contact if you need assistance or reasonable adjustments, and to learn more about the essential functions of the role. Recruitment agencies are not considered unless they are on our Preferred Supplier List. For more information on our recruitment process, visit.