Service Transition Lead - Fusion in London

Overview

Joining Arup. Arup's purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world. As part of the Fusion programme, we are implementing Oracle Cloud HCM, including the Oracle HR Helpdesk module. We are seeking a Service Transition Lead to support the transition to the new system and ways of working for all our impacted colleagues, within People Services and throughout the organisation. The Service Transition Lead is accountable for ensuring the controlled and effective transition of new and enhanced People services into Business as Usual (BAU) operations as part of the global implementation. The role focuses on operational readiness, stability, and adoption—ensuring that Oracle enabled HR services are fully supportable, clearly owned, and embedded into the People Function’s operating model from day one. Acting as the bridge between programme delivery and live operations, the role ensures that HR case management, employee self service, workflows, and knowledge are delivered as coherent, end to end services aligned to business needs.

The Opportunity

• Lead service transition and operational readiness for the global implementation of Oracle Fusion HCM, including Oracle HR Help Desk.
• Drive the completion of production acceptance activities, confirming that all entry criteria for go-live and service introduction are fulfilled, including documentation, support models, monitoring, and operational procedures and that internal governance processes are followed including approvals from Change Advisory Boards.
• Drive implementation of the end-to-end support model across technology and People service tiers working in partnership with the Technology Service Introduction Lead.
• Ensure clear ownership, responsibilities, and escalation paths are established across internal teams, suppliers, and third parties, enabling a smooth transition into BAU support.
• Ensure operational readiness for go live and BAU, including UAT/SRT participation, readiness assessments, cutover inputs, hypercare, and transition to steady state operations.
• Lead the coordination of Technology Service Introduction activities, working closely with Technology Service Introduction teams to ensure all technology components are fully prepared for transition into support.
• Ensure that service readiness criteria are clearly defined, evidenced, and met ahead of production deployment, including alignment to DTG operational standards.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role right for me?

• Proven experience leading service transition and operational readiness for enterprise scale technology implementations.
• Strong experience with Oracle Fusion HCM and hands on operationalisation of Oracle HR Help Desk or equivalent HR case management solutions.
• Solid understanding of global HR service models, employee lifecycle services, and HR operations.
• Demonstrated capability designing and embedding service management practices, including SLAs, KPIs, hypercare, and knowledge management.
• Experience transitioning from programme delivery into stable BAU operations within complex, global environments.
• Ability to build strong relationships with stakeholders across all levels.
• Leadership: builds a high-performing service culture (coaching, QA, calibration, recognition).
• Fosters team collaboration; embraces diversity and inclusion and actively seeks diverse perspectives.

What We Offer You

At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.

Discover more about life at Arup at are committed to making our recruitment process and workplaces accessible to all candidates. Please contact to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.