Change Analyst - Fusion in London

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As part of the Fusion programme, we are implementing Oracle Cloud HCM, including the Oracle HR Helpdesk module. We are seeking a Change Analyst to support the transition to the new system and ways of working for all our impacted colleagues, within People Services and throughout the organisation. There will be a big shift to self‑service for all Arup members, who will be able to access help via multiple channels and benefit from a robust knowledge base, secure data handling and intelligent routing of inquiries, and it is critical that the change activities to support this shift are delivered effectively and efficiently. This is a fixed term contract role for 2 years initially.

Key Responsibilities

• Change Impact and Readiness
  • Understand and input into change impact assessments to provide clarity on what is changing, for whom and to what degree.
  • Support change management and training activities to ensure successful adoption of the Helpdesk and knowledge tools.
  • Develop supporting documentation e.g. journey maps and training materials for people services users.
  • Give input to business readiness criteria for go‑live and verify readiness at cutover.
  • Support hypercare to ensure successful service transition, providing training support where appropriate and measure adoption and satisfaction rates.
• Stakeholder Engagement
  • Identify, analyse, and segment stakeholders affected by the transformation.
  • Monitor stakeholder sentiment and feedback to inform change planning.
  • Work with People Services leadership to ensure consistent, aligned messaging.
• Communications
  • Create clear, user‑focused communication materials including briefings, newsletters, FAQs, and updates.
  • Support the design and delivery of engagement sessions, demonstrations, and events.
  • Ensure communications are timely, accessible, and tailored to audience needs.
• Change Planning & Delivery
  • Support the Change and Engagement Lead in maintaining the programme’s change plan, risk logs, and dependencies.
  • Provide input into programme reporting and governance packs.
  • Coordinate change activities and ensure alignment with project milestones.
  • Assist with user acceptance testing (UAT) activities and feedback loops where required.
• Continuous Improvement
  • Gather insights from stakeholders and end users to identify opportunities for improvement.
  • Support benefits realisation tracking and lessons learned reviews.
  • Promote a mindset of continuous improvement within People Services.

Is this role right for you?

• Excellent communication skills with the ability to adapt style to different audiences.
• Ability to build strong relationships with stakeholders across all levels.
• Comfortable working in fast paced, ambiguous programme environments.
• Experience in change management, transformation projects, HR/People Services environments, or digital adoption.
• Familiarity with organisational change management frameworks (e.g., Prosci/ADKAR).
• Experience working in HR technology implementations (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD).
• Knowledge of People Services operating models and shared services.
• Strong communication and negotiation skills to align diverse interests.
• Ability to remain positively motivated and foster team spirit during periods of higher‑than‑normal workload.
• Fosters team collaboration; embraces diversity and inclusion and actively seeks diverse perspectives.
• Self‑aware, understands their role in a team and takes responsibility for own actions.

What We Offer You

At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.