Brand & Creative Operations Manager – Global in London

At Arup we’re dedicated to shaping a better world. Our purpose, shared values and collaborative approach has set us apart for over 80 years. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.

In an increasingly competitive marketplace, our Marketing, Communications, and Business Development (MCBD) team enables Arup to build and protect our reputation, deepen client relationships, win quality work, and attract top talent. We are seeking to hire a Brand & Creative Operations Manager to strengthen our MCBD function, and this role will be key in achieving our strategic market and client ambitions.

The Global Brand & Creative Operations Manager plays a central role in strengthening how Brand & Creative operates globally. The role supports integrated campaign delivery, improves ways of working, and helps ensure work is effectively scoped, prioritised, resourced, and delivered across global and regional teams. The role also supports the development and adoption of shared tools, systems, and workflows that enable a more unified global function.

Is the role right for you?

• Oversee intake, triage, and prioritisation of Global Brand & Creative requests, improving clarity of scope, timing, and resourcing.
• Support integrated campaign development by coordinating workflows across Brand, Creative, Digital, Web, Social and other relevant MCBD teams.
• Help define and embed consistent ways of working for briefing, project setup, review, approval, and delivery.
• Monitor team capacity and workflow health, helping match priorities to available resources across global and regional teams.
• Support the development, management, and adoption of brand systems and enablement tools, including templating, asset management, and workflow platforms.
• Act as a partner to the Head of Global Brand & Creative and other functional leads to improve planning visibility, reduce duplication, and strengthen delivery discipline.
• Help establish reporting and review mechanisms to identify workflow issues, service value, and opportunities for improvement.
• Uphold Arup’s brand standards by ensuring systems, assets, and project workflows support high-quality and consistent outputs.
• Work closely with stakeholders across MCBD and the wider business to ensure projects are strategically aligned and fit for purpose.
• Strengthen global consistency by improving processes, coordination, and adoption of shared ways of working.
• Own and continually improve the global Brand & Creative operating model, including decision rights, governance forums, prioritisation principles and service expectations to enable transparent trade-offs and consistent delivery.
• Lead demand forecasting and scenario planning with global and regional leads to anticipate peaks, recommend resourcing and automation options, and protect priority work and delivery health.

Qualifications and Accreditations

• Degree or equivalent qualification in marketing, communications, advertising, business, project management, or a related field.
• Professional training, certification or experience in project management, marketing operations, or campaign delivery would be advantageous.

Knowledge and Experience

• Experience in creative operations, project management, campaign delivery, or a similar role within an agency, in‑house creative team, or marketing function.
• Experience managing multiple projects, stakeholders, and deadlines in a fast‑paced, globally collaborative environment.
• Strong understanding of integrated campaign development and the workflows required to deliver across creative, digital, web, and content channels.
• Experience improving ways of working, including briefing, prioritisation, resourcing, workflow coordination, and process improvement.
• Familiarity with brand, content, or workflow systems, including templating platforms, digital asset management tools, or project management platforms.
• Experience working across teams and disciplines to build alignment, improve delivery, and support consistent ways of working.
• Good understanding of brand and creative development, with the judgement to support high‑quality, on‑brand delivery.
• Experience working in a complex or matrixed organisation would be advantageous.

Skills and Attributes

• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work effectively in a fast‑paced, collaborative environment.
• Persuasive communication and relationship‑building skills, with the ability to work across teams and disciplines.
• Proactive and solutions focused, with the ability to identify issues and help drive improvements.
• Sound judgement and a practical approach to balancing quality, pace, and stakeholder needs.
• Commitment to Arup’s values and purpose.

You Should Apply If

• You enjoy bringing structure, clarity, and momentum to complex global projects and ways of working.
• You are comfortable working across creative, brand, digital, and stakeholder groups to help deliver high‑quality work efficiently and consistently.
• You are motivated by improving systems, processes, and collaboration in support of better outcomes.
• You would value working in a collaborative, purpose‑driven organisation that will support your professional growth and development.

What We Offer You

At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross‑cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.