At a Glance
- Tasks: Lead global communications strategy and manage Arup's external reputation.
- Company: Join Arup, a forward-thinking organisation committed to social impact.
- Benefits: Competitive pay, private medical insurance, and flexible benefits for your wellbeing.
- Other info: Inclusive culture that values diversity and supports personal growth.
- Why this job: Make a meaningful impact while shaping Arup's voice on the world stage.
- Qualifications: Experience in senior communications roles and strong media relations skills.
The predicted salary is between 60000 - 80000 € per year.
The Head of Global External Communications is responsible for building, stewarding and protecting Arup’s external reputation on the world stage. This pivotal role leads the development and execution of a cohesive global external communications strategy, ensuring that Arup’s voice is authoritative, trusted, and aligned with the firm’s business priorities. The postholder will proactively seek opportunities to raise Arup’s profile, manage reputational risk, and provide strategic counsel to senior leadership.
Key Responsibilities:
- Develop and implement Arup’s global external communications strategy, ensuring alignment with corporate strategy, purpose and values.
- Lead all PR and media activity, including global media relations, press engagement, and leadership visibility.
- Build a cohesive network of external communications leads worldwide, working and co-creating with them a unified team approach and systems to drive a joined-up approach.
- Reputational Risk Management: Anticipate and manage reputational risks, working with the Corporate Communications Leader to advise and help the business respond to moments of risk.
- Lead the development and execution of crisis communication plans, ensuring timely and effective response to issues.
- Develop and maintain a crisis communications toolkit and ensure readiness of teams globally.
- Work closely with external communications teams across Arup’s global network to ensure a unified approach.
- Partner with Corporate Affairs, Marketing, Brand, Internal Communications, and Business Development to amplify Arup’s impact.
- Work closely with the Global Corporate Communications Leader to develop and drive the strategic direction of external communications for Arup, and hold responsibility for cascading this through the wider communications network across the firm.
- Ensure robust measurement and reporting of media performance, share of voice, and impact.
- Provide insights and analysis to inform leadership and support continuous improvement.
You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Qualifications:
- Significant experience in a senior communications, media relations, or corporate affairs role, ideally within a complex, international organisation.
- Proven track record in communications strategy, crisis communications, leadership communications, and media relations.
- Strong understanding of current trends in communications, digital tools, and reputation management.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Commitment to exemplifying Arup’s values, including quality of work, integrity, and a collaborative, humane approach.
- Undergraduate and/or further degree in communications, journalism, marketing, or business management or equivalent as appropriate.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.
Stay safe online – Arup will never ask for your bank details as part of our recruitment process.
Head of Customer Communications in Hounslow employer: Arup
Arup is an exceptional employer that prioritises the well-being and growth of its members, offering a comprehensive total reward package that includes competitive pay, private medical insurance, and flexible benefits tailored to individual needs. The collaborative work culture fosters innovation and inclusivity, allowing employees to engage in meaningful projects that positively impact communities worldwide. With a strong commitment to professional development and a supportive environment, Arup empowers its team to thrive while upholding the values of quality, integrity, and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Communications in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we have, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We should be ready to discuss how our experience aligns with their mission and how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more we practice, the more confident we'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications easily.
We think you need these skills to ace Head of Customer Communications in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about communication, make sure your application reflects your writing prowess. Use clear and concise language to convey your experience and ideas, just like you would in a press release or strategic document.
Align with Arup’s Values:Take a moment to understand Arup’s values and mission. When you write your application, weave these values into your narrative to show that you’re not just a fit for the role, but also for the company culture.
Be Strategic in Your Approach:Think of your application as a mini-strategy. Highlight your past experiences in crisis communications and media relations, and explain how they align with the responsibilities of the Head of Customer Communications role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at Arup
✨Know Arup Inside Out
Before your interview, dive deep into Arup’s mission, values, and recent projects. Understanding their global external communications strategy will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Crisis Management Skills
Prepare specific examples of how you've successfully managed reputational risks or crisis communications in the past. Highlighting your experience in these areas will show that you're ready to tackle challenges head-on and can provide strategic counsel to senior leadership.
✨Communicate Clearly and Confidently
Practice articulating complex information in a clear and concise manner. Since excellent communication skills are crucial for this role, consider doing mock interviews with friends or colleagues to refine your delivery and boost your confidence.
✨Build Connections and Collaborate
Emphasise your ability to work collaboratively with various teams, such as Corporate Affairs and Marketing. Share examples of how you've built cohesive networks in previous roles, as this will resonate well with Arup's focus on a unified approach to external communications.
