At a Glance
- Tasks: Lead global communications strategy and manage Arup's external reputation.
- Company: Join Arup, a forward-thinking organisation committed to social impact.
- Benefits: Competitive pay, private medical insurance, and flexible benefits for your wellbeing.
- Other info: Inclusive culture with opportunities for growth and collaboration.
- Why this job: Make a meaningful impact while shaping Arup's voice on the world stage.
- Qualifications: Experience in senior communications roles and strong media relations skills.
The predicted salary is between 60000 - 80000 € per year.
The Head of Global External Communications is responsible for building, stewarding and protecting Arup’s external reputation on the world stage. This pivotal role leads the development and execution of a cohesive global external communications strategy, ensuring that Arup’s voice is authoritative, trusted, and aligned with the firm’s business priorities. The postholder will proactively seek opportunities to raise Arup’s profile, manage reputational risk, and provide strategic counsel to senior leadership.
Key Responsibilities:
- Develop and implement Arup’s global external communications strategy, ensuring alignment with corporate strategy, purpose and values.
- Lead all PR and media activity, including global media relations, press engagement, and leadership visibility.
- Build a cohesive network of external communications leads worldwide, working and co-creating with them a unified team approach and systems to drive a joined-up approach.
- Anticipate and manage reputational risks, working with the Corporate Communications Leader to advise and help the business respond to moments of risk.
- Lead the development and execution of crisis communication plans, ensuring timely and effective response to issues.
- Develop and maintain a crisis communications toolkit and ensure readiness of teams globally.
- Work closely with external communications teams across Arup’s global network to ensure a unified approach.
- Partner with Corporate Affairs, Marketing, Brand, Internal Communications, and Business Development to amplify Arup’s impact.
- Work closely with the Global Corporate Communications Leader to develop and drive the strategic direction of external communications for Arup, and hold responsibility for cascading this through the wider communications network across the firm.
- Ensure robust measurement and reporting of media performance, share of voice, and impact.
- Provide insights and analysis to inform leadership and support continuous improvement.
You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Qualifications:
- Significant experience in a senior communications, media relations, or corporate affairs role, ideally within a complex, international organisation.
- Proven track record in communications strategy, crisis communications, leadership communications, and media relations.
- Strong understanding of current trends in communications, digital tools, and reputation management.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Commitment to exemplifying Arup’s values, including quality of work, integrity, and a collaborative, humane approach.
- Undergraduate and/or further degree in communications, journalism, marketing, or business management or equivalent as appropriate.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.
Stay safe online – Arup will never ask for your bank details as part of our recruitment process.
Locations
Head of Customer Communications in Epsom, Surrey employer: Arup
Arup is an exceptional employer that prioritises the well-being and growth of its members, offering a comprehensive total reward package that includes competitive pay, private medical insurance, and flexible benefits tailored to individual needs. The collaborative work culture fosters innovation and inclusivity, allowing employees to engage in meaningful projects that positively impact communities worldwide. With a strong commitment to professional development and a supportive environment, Arup empowers its team to thrive while upholding the values of quality, integrity, and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Communications in Epsom, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We should be ready to discuss how our skills align with their mission and how we can contribute to their goals. Confidence is key!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine our answers and get comfortable with common questions. The more we practice, the more natural it will feel when the real deal comes along.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show our enthusiasm for the role. Let’s keep the conversation going and remind them why we’re the best fit!
We think you need these skills to ace Head of Customer Communications in Epsom, Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Communications role. Highlight your experience in communications strategy and media relations, and show how your skills align with Arup’s values and mission.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes in previous roles. Use metrics where possible to demonstrate your impact, especially in crisis communications and reputation management.
Be Clear and Concise:Given the importance of communication in this role, ensure your written application is clear and to the point. Avoid jargon and make it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website:We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it’s a great way to show your interest in joining our team!
How to prepare for a job interview at Arup
✨Know Your Stuff
Before the interview, dive deep into Arup’s mission, values, and recent projects. Understanding their global external communications strategy will help you align your answers with their goals and demonstrate that you’re genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your expertise in crisis communications and media relations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Be Ready for Tough Questions
Anticipate questions about managing reputational risks and how you would handle a crisis. Think through potential scenarios and your strategic approach to them, as this will show your readiness for the challenges of the role.
✨Engage and Connect
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their current communications strategies and how you can contribute. This shows your collaborative spirit and eagerness to be part of their team.
