At a Glance
- Tasks: Provide desktop support and troubleshoot tech issues for staff in a dynamic environment.
- Company: Join Arup, a global leader in sustainable development and innovative projects.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Embrace diversity and contribute to meaningful projects that benefit communities.
- Why this job: Make a real impact by supporting cutting-edge technology and diverse teams.
- Qualifications: 5-6 years of desktop support experience in a Microsoft environment required.
About Arup
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.
On behalf of Arup, we are looking for a Desktop Support Engineer for a 12 month contract based in Belfast on site 5 days per week.
Purpose of the role:
Acting as client liaison for all Digital Technology-related requests from staff, the Client Services Analyst will be the first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engaging and escalating to other Digital Technology teams as needed. The Client Services Analyst will provide value-added services to the business, working together with the leadership team to drive technology and help transform business activity.
What you'll do:
- Configure, deploy, maintain, troubleshoot and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
- Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team.
- Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level.
- Documenting procedures, standards, best-practice configurations, settings, installation sequences and back-out instructions.
- Following ITIL/Service Management policies and procedures.
- Helping the software asset management team to maintain applications (licence management and version control).
The skills you'll need:
- At least 5-6 years of experience providing desktop support services in a Microsoft environment.
- Experience in hardware support for both PC and Mac, as well as mobile devices including iPhones, iPads, and Samsung models.
- Proficiency in Microsoft Windows operating systems with some familiarity with Mac OS.
- Knowledge of Microsoft 365 and its associated services, such as OneDrive for Business and Microsoft Teams.
- Understanding of video conferencing hardware and software, along with experience in supporting office printers and copiers.
- A strong technical aptitude and a proven ability to learn and apply new skills in a fast-paced setting.
- Familiarity with industry-specific software solutions such as Autodesk, Bentley, and Trimble, as well as enterprise tools like Adobe, Bluebeam, Cisco, and Symantec, is also desirable.
- Experience with ServiceNow or similar IT service management platforms is highly beneficial.
About the client Diversity at Arup:
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.
Desktop Support Engineer in Belfast employer: Arup CWS
Arup is an exceptional employer that champions sustainable development and fosters a collaborative work culture, allowing employees to engage in meaningful projects that positively impact communities. With a strong commitment to diversity and inclusion, Arup provides ample opportunities for professional growth and development, ensuring that every team member can contribute to ambitious goals while enjoying a supportive environment. Working remotely in the UK, with occasional travel, offers flexibility and the chance to be part of a global team dedicated to embedding critical risk controls and assurance practices across projects worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Belfast
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Arup CWS that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop Support Engineer in Belfast
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Arup CWS, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Arup CWS can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Arup CWS will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Arup CWS
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Arup CWS. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Arup CWS.
