Receptionist – Westergate in Worthing

People work in the veterinary industry so they can help change the lives of pets and their owners. We share that calling. But we also understand that to be at your best for your patients, you need support, work-life balance and opportunities for growth. We believe that every veterinary professional should feel part of a community that builds them up, connects them with their passion and helps them thrive. That’s why we built Arun Veterinary Group. Together, we’re ‘more than a vets’. We’re proudly independent, and the freedom that this brings sets us apart. Clinical freedom; freedom to deliver care with a personal touch; freedom to do what’s right.

Be (truly) valued

We’re constructive, encouraging, and kind to one another – always. Inclusivity and collaboration ensure everyone feels respected and valued. The equality, kindness and closeness that unites our team shapes our work; we treat our clients with respect, kindness, empathy, and professionalism.

Feel the difference

We have four branch clinics (Worthing, Ashington, Pulborough and Westergate) and two state‑of‑the‑art hospitals (Storrington and Chichester). Our sister businesses, South Downs Emergency Vets and South Downs Veterinary Referrals operate from these two hospitals, and we work collaboratively to deliver exceptional, personalised care to our patients 24/7. The interior design in our clinics provides a warm, comforting, home‑from‑home feeling. It’s hard to put into words, but you’ll feel the difference as soon as you walk through the door.

Our reception team are the face of our business. As front of house, our team are committed to delivering exemplary customer service at all times whilst offering compassion, patience and dedication in a variety of situations. They are not just receptionists; they are essential collaborators between customers and the clinical team. We understand that our team is what makes Arun Veterinary Group great. Whether your interest is in customer service, building new skills or something else entirely, we’re committed to nurturing your talents.

About you

You’ll be an experienced receptionist, ideally from a veterinary or clinical background, although not essential, you will have a high level of confidence and passion to work with customers and their beloved pets. This role is primarily based at our busy Westergate branch. You may be required to cover at our local sites if necessary. A valid driving licence is required due to the lack of transport links in the area. Our receptionists must have sufficient computer skills. Most importantly, you’ll share and demonstrate our values – humility, respect, empathy, work ethic, honesty, communication, and teamwork.

Your benefits

• Training
• Standard pension benefit
• 40% staff discount for own pets
• Enhanced parental leave (6 months paid at 90%)
• Enhanced sickness benefit (2 weeks at 100%)
• Generous holiday (7 weeks, including bank holidays)
• Occupational health resources, including mental health support

Rota

There is a set rota in place for this role, averaging a total of 33.5 hours per week. Every receptionist is required to join the weekend and bank holiday rota.

Salary

Starting on £12.74 per hour.

How to apply

To apply for this position, please send an email with your CV to kirsty.irbens@arunvetgroup.co.uk.

Arun Veterinary Group, South Downs Emergency Vets and South Downs Veterinary Referrals are all equal opportunity employers and do not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation, or disability in relation to recruitment and employment.