At a Glance
- Tasks: Deliver exceptional customer service and support our veterinary team across various sites.
- Company: Join Arun Veterinary Group, a proud independent veterinary practice with a supportive community.
- Benefits: Enjoy generous holiday, staff discounts, enhanced parental leave, and mental health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners while growing your skills.
- Qualifications: Experience as a receptionist; passion for customer service and teamwork is essential.
The predicted salary is between 26352 - 26352 £ per year.
40 hours per week, based across all of our sites. People work in the veterinary industry so they can help change the lives of pets and their owners. We share that calling. But we also understand that to be at your best for your patients, you need support, work‑life balance and opportunities for growth. We believe that every veterinary professional should feel part of a community that builds them up, connects them with their passion and helps them thrive. That’s why we built Arun Veterinary Group. Together, we’re ‘more than a vets’. We’re proudly independent, and the freedom that this brings sets us apart. Clinical freedom; freedom to deliver care with a personal touch; freedom to do what’s right.
Be (truly) valued We’re constructive, encouraging, and kind to one another – always. Inclusivity and collaboration ensure everyone feels respected and valued. The equality, kindness and closeness that unites our team shapes our work; we treat our clients with respect, kindness, empathy, and professionalism.
Feel the difference We have four branch clinics (Worthing, Ashington, Pulborough and Westergate) and two state‑of‑the‑art hospitals (Storrington and Chichester). Our sister businesses, South Downs Emergency Vets and South Downs Veterinary Referrals operate from these two hospitals, and we work collaboratively to deliver exceptional, personalised care to our patients 24/7. The interior design in our clinics provides a warm, comforting, home‑from‑home feeling. It’s hard to put into words, but you’ll feel the difference as soon as you walk through the door.
Our reception team are the face of our business. As front of house, our team are committed to delivering exemplary customer service at all times whilst offering compassion, patience and dedication in a variety of situations. They are not just receptionists; they are essential collaborators between customers and the clinical team. We understand that our team is what makes Arun Veterinary Group great. Whether your interest is in customer service, building new skills or something else entirely, we’re committed to nurturing your talents.
About you You’ll be an experienced receptionist, ideally from a veterinary or clinical background, although not essential, you will have a high level of confidence and passion to work with customers and their beloved pets. This role is based across all of our sites. A valid driving licence is required due to the lack of transport links in the area. Receptionists must have sufficient computer skills. Most importantly, you’ll share and demonstrate our values – humility, respect, empathy, work ethic, honesty, communication, and teamwork.
Your benefits will include training; standard pension benefit; 40% staff discount for own pets; enhanced parental leave (6 months paid at 90%); enhanced sickness benefit (2 weeks at 100%); generous holiday (7 weeks, including bank holidays) and occupational health resources, including mental health support.
Rota There is a set rota in place for this role, averaging a total of 40 hours per week. Every receptionist is required to join the weekend and bank holiday rota. Starting on £12.65 per hour.
To apply for this position, please send an email with your CV to kirsty.irbens@arunvetgroup.co.uk.
Receptionist – various roles in Worthing employer: Arun Veterinary Group
Arun Veterinary Group is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on work-life balance, inclusivity, and professional development, employees are empowered to thrive in a supportive environment. The unique culture fosters collaboration and respect, ensuring that every receptionist feels valued as they contribute to the compassionate care of pets and their owners across our state-of-the-art facilities in the South Downs.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – various roles in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arun Veterinary Group. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the business. Think about scenarios where you can demonstrate empathy and professionalism. Role-play with a friend or family member to get comfortable handling different situations.
✨Tip Number 3
Be ready to share your passion for pets! During the interview, talk about your love for animals and how it drives you to provide excellent service. This will resonate with the team and show that you align with their mission of changing lives for pets and their owners.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your CV gets seen by the right people and shows that you’re proactive about joining our team.
We think you need these skills to ace Receptionist – various roles in Worthing
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for working with pets and their owners shine through. We want to see that you genuinely care about making a difference in the veterinary industry!
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in customer service or a clinical setting before. We love seeing how your skills align with our values of empathy and teamwork.
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our friendly community.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Arun Veterinary Group
✨Know the Company Culture
Before your interview, take some time to understand Arun Veterinary Group's values and culture. They emphasise kindness, respect, and teamwork, so think about how you can demonstrate these qualities in your responses.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the face of the business. Prepare examples from your past experiences where you've provided exceptional customer service, especially in challenging situations. This will show that you can handle the demands of the role with compassion and professionalism.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to collaborate with a team or manage a difficult customer. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Adaptability
Since the role requires working across various sites, it's important to convey your flexibility and willingness to adapt. Share any experiences where you've successfully adjusted to new environments or taken on different responsibilities.
